More self service: Automated service desk

Service desk software has moved beyond ticket creation and status updates. As users become more mobile and global, organizations must manage new IT support services and control costs.

Now, service desk software has advanced, customizable tools to unify assets and ease change management. Increased self-service capabilities improve access to applications, workflows and communications.

With automated processes, service desk software can reduce risk and improve service levels for better productivity.

Service desk software helps you simplify with one solution for many needs.

  • Data centers
  • Virtualized and cloud environments
  • Devices

IBM Control Desk: Automate across platforms, channels and endpoints

IBM Control Desk is advanced service desk software that delivers optimized, automated service management to help reduce costs and increase agility.

The IBM Control Desk solution offers flexibility and depth of features, including simplified IT asset management and service automation.

first screen capture of the IBM Control Desk solution user interface

Customize quickly as needs change
Configure with ease to match your business needs. Choose on-premises, cloud or hybrid deployment—and seamlessly change your delivery model, as needed.

second screen capture of the IBM Control Desk solution user interface

Automate user-friendly self service
Empower your business users and increase satisfaction levels. As they enjoy more self service, your ticket volume decreases.

third screen capture of the IBM Control Desk solution user interface

Manage change and assets smarter
Move beyond tickets and status updates, and automate service desk management across all your endpoints, with smart change management tools.

IBM Control Desk addresses today’s complex service desk needs

Read the Info-Tech Research Group report, Vendor Landscape: Enterprise Service Desk Software, to learn why Info-tech named IBM a “champion” in its evaluation of enterprise service desk software.

From our clients

IBM knows what it’s doing, and that’s the reason we chose IBM Control Desk. We’ve achieved an 80 percent reduction in ticket volumes and a 40 percent improvement in mean-time-to-resolution rates with IBM Control Desk.

Jaideep Chatterjee, Director for AVM Center of Excellence, Cognizant Technologies,


Reduction in ticket volumes at Cognizant Technologies

St. Vincent's boosts ticket resoluton

St. Vincent’s Health Australia in Sydney resolves over 50 percent of job tickets on first call with the IBM Control Desk solution. Watch the video.

Try IBM Control Desk at no charge

Take advantage of our complimentary 30-day trial offer, today. Explore and evaluate your own fully functional service desk software from IBM. This is the real, hosted, feature-loaded product.

Get started

Talk to an expert
Call 1-844-95-CLOUD (Priority code: CLOUD)