IT service management (ITSM)

ITSM is how an organization ensures its IT services work the way users and the business need them to work.

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IT Operations

IT operations - and artificial intelligence for IT Operations, or AIOPs - oversees and automates the management, delivery and support of IT services throughout an organization.

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Site Reliability Engineering (SRE)

SRE leverages operations data and software engineering to automate IT operations tasks, and to accelerate software delivery while minimizing IT risk

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AIOps

AIOps uses artificial intelligence to simplify IT operations management and accelerate and automate problem resolution in complex modern IT environments.

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Application Performance Management (APM)

Application performance management (APM) enables your organization to predict and prevent performance issues before they impact your users or your business.

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IT Infrastructure Library (ITIL)

What is ITIL? In this guide, learn why an Information Technology Infrastructure Library (ITIL) is essential for your organization and how certification benefits you and your company.

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