Omnichannel customer service

Learn about the benefits and challenges of omnichannel operations in customer service and which strategies are needed to ensure your approach for omnichannel customer service is successful.

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Push notifications

Learn how push notifications work, and how to leverage this channel to increase marketed opt-ins, reach more targeted recipients, or support data security.

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Help desk

Discover what constitutes a help desk today and how a help desk can benefit your business in the long run.

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Customer retention

Explore the benefits of customer retention and the best strategies for ensuring customers remain loyal.

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Service Desk

Learn why IT service desks are vital for today’s organizations—where employees, customers and IT staff need to be fully productive, from anywhere.

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Boosting

Learn about boosting algorithms and how they can improve the predictive power of your data mining initiatives. 

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Bagging

Learn how bootstrap aggregating, or bagging, can improve the accuracy of your machine learning models, enabling you to develop better insights.

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Knowledge Graph

Learn about knowledge graphs, networks of semantic metadata which represent a collection of related entities.

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Underfitting

Learn how to avoid underfitting, so that you can generalize data outside of your model accurately.

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