With constantly changing market trends and a competitor on every corner, customer experience is essential for banks looking to differentiate themselves. BMO wanted to be the first Canadian bank to enable customers to open a banking account on their mobile device.

 

Insight

Agile methods will help BMO stay responsive

Bringing user-centered solutions to market quickly required a change in the way BMO employees work. Adopting agile methods would help them address market changes faster than their more cumbersome competitors.

Idea

BMO enables onboarding on-the-go

IBM iX is helping BMO ignite a company-wide agile transformation, so the bank can continue to stand out with the most innovative experiences. The team applied agile methods to quickly create a new mobile application that allows customers to research a bank account, open the account, and begin making transactions, all in just a few minutes. What once took days and a trip to a branch can now be completed on-the-go.

BMO can also monitor the flow of customers in the branches in real-time with intelligent process management, track and analyze customer data, and carry out real-time communications with customers to improve efficiency.

Onboarding time decreased from
days to
minutes

 

The market changes rapidly and often. We have to react quickly to those changes, and IBM iX gives us the tools we need to succeed.

— Jeff Wright, Senior Catalyst, BMO Bank of Montreal

Impact

Bringing speed and flexibility to the banking industry

Now with greater design and development responsibility, IBM iX continues to iterate on the mobile experience to enhance customer interactions. With a new agile approach and a trusted partner to help them turn ideas into reality, BMO can continue to be first to market with innovative experiences that provide real value to their customers.

Meet some
of our clients:

ExxonMobil

Retail
Irving, Texas USA

Read the case study

FOX Sports

Sports, Media & Entertainment
Los Angeles, California USA

Read the case study

Amica

Insurance
Lincoln, Rhode Island USA

Read the case study

Turkcell

Telecommunications
Istanbul, Turkey

Read the case study

 
 

 

Sorry, we couldn't find results that match your criteria

insurance
strategy,design,mobile,platforms

Amica

Insurance
Lincoln, Rhode Island USA

transportation
mobile,design

Asia Miles

Transportation
Hong Kong, China

retail
mobile,design

DSW

Retail
Columbus, Ohio USA

telecommunications
strategy,mobile,design

Du

Telecommunications
Dubai, United Arab Emirates

insurance,health
strategy,mobile,design

IBM Service Hub

Technology
Hamburg, Germany

transportation
mobile,design

Japan Airlines

Transportation
Tokyo, Japan

health
mobile,design,strategy

Medtronic

Health
Minneapolis, Minnesota USA

retail
platforms,mobile,design

Migros

Retail
Zurich, Switzerland

retail,telecommunications
salesforce,mobile,design

T-Mobile

Retail | Telecommunications
Seattle, Washington USA

telecommunications
design,strategy,mobile

Turkcell

Telecommunications
Istanbul, Turkey

Ready to see what we can
do for your business?

Say hello!

Financing iX

Explore the
latest insights: