Accelerate your adoption of generative AI with an expert-led strategy session to learn how artificial intelligence (AI) can impact your business
Unlock efficiency and supercharge your agents with generative AI. Faced with rising customer expectations and operational costs, companies and business owners are increasingly challenged to modernize their customer service. With AI initiatives for customer service, IBM Consulting® helps organizations develop a data and AI strategy to transform the customer service experience and empower their employees, delight customers and unlock new revenue streams for improved profitability.
Companies are moving ahead of their competitors by using IBM to implement responsive contact centers that incorporate generative AI from any technology partner, improving customer support. Combined with streamlined field and front-line service strategies, IBM Consulting is a customer service consultant that helps companies reimagine their customer service strategy. IBM Consulting re-engineers customer service processes and adapts technology to support any customer needs from anywhere, at any time.
average uplift in revenue through enhanced digital engagement.¹
increase in customer satisfaction levels, higher than competitors.¹
accuracy rate for automated customer service answers with watsonx Assistant.2
We empower organizations to enable seamless experiences with a hybrid cloud strategy across their digital channels. Through our expansive ecosystem of partners, IBM helps companies modernize contact centers and increase customer satisfaction by integrating AI-powered tools to automate tasks, enhance personalization and improve agent productivity.
We help organizations drive efficiencies, reduce costs, and increase customer satisfaction by stitching together the digital technologies and talent needed to implement AI intelligent workflows that reduce or eliminate tasks or entirely in your contact center.
We propel organizations to scale customer care and services to their field and front-line staff, helping our clients adopt technology across all service functions, enabling advancements in the prediction and prevention of adverse service events.
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No single area of an organization provides a better foundation to demonstrate generative AI than customer service. See how you can transform from cost center to value creator.
AI has the potential to revolutionize customer care and improve customer satisfaction. Discover the transformative power of AI-driven customer service in this Dreamforce session.
Find out how AI can optimize operations, elevate self-service and assist agents for a better customer service experience.
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.
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As the top global strategic partner, together with Salesforce, we don't just create business value. We combine the power of Salesforce with open and emerging technologies, deep industry and human-centered design capabilities, and the data insights needed to deliver impact.
IBM and AWS have assembled an ecosystem of highly experienced professionals dedicated to deploying customer solutions on AWS. IBM helps you move existing workflows to the AWS cloud, develop cloud native apps and manage your AWS Cloud environment.
IBM and Microsoft have a proven track record of industry firsts and innovation. Together, we have led global business transformations for large enterprises, with an in-depth portfolio of integrated services and technologies.
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Building on more than 20 years as an Adobe consulting partner, our partnership is focused on helping clients design and deliver more personalized experiences that foster customer loyalty and trust.
Customer expectations are sky high. Generative AI can help you transform customer-service workflows to win their loyalty.
What if you could create virtual assistants that know virtually everything?
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What if you could make your best CSRs even better?
Envision, design and deliver smarter experiences across the entire customer journey to unlock value, gain competitive advantage and drive growth.
Deliver consistent and intelligent, omnichannel customer service across all customer interactions and touchpoints with conversational AI, virtual assistance and self-service options.
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Footnotes
1 MOL Group case study, IBM
2 Bradesco client story, IBM