Unlock efficiency and supercharge your agents with generative AI. Faced with rising customer expectations and operational costs, companies and business owners are increasingly challenged to modernize their customer service. With AI initiatives for customer service, IBM Consulting® helps organizations develop a data and AI strategy to transform the customer service experience and empower their employees, delight customers and unlock new revenue streams for improved profitability.
Companies are moving ahead of their competitors by using IBM to implement responsive contact centers that incorporate generative AI from any technology partner, improving customer support. Combined with streamlined field and front-line service strategies, IBM Consulting is a customer service consultant that helps companies reimagine their customer service strategy. IBM Consulting re-engineers customer service processes and adapts technology to support any customer needs from anywhere, at any time.
average uplift in revenue through enhanced digital engagement.¹
increase in customer satisfaction levels, higher than competitors.¹
accuracy rate for automated customer service answers with watsonx Assistant.2
We empower organizations to enable seamless experiences with a hybrid cloud strategy across their digital channels. Through our expansive ecosystem of partners, IBM helps companies modernize contact centers and increase customer satisfaction by integrating AI-powered tools to automate tasks, enhance personalization and improve agent productivity.
We help organizations drive efficiencies, reduce costs, and increase customer satisfaction by stitching together the digital technologies and talent needed to implement AI intelligent workflows that reduce or eliminate tasks or entirely in your contact center.
We propel organizations to scale customer care and services to their field and front-line staff, helping our clients adopt technology across all service functions, enabling advancements in the prediction and prevention of adverse service events.
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IBM and Microsoft have a proven track record of industry firsts and innovation. Together, we have led global business transformations for large enterprises, with an in-depth portfolio of integrated services and technologies.
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Customer expectations are sky high. Generative AI can help you transform customer-service workflows to win their loyalty.
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Discover how to make people more productive, business processes more efficient and IT systems more proactive.
1 MOL Group case study, IBM
2 Bradesco client story, IBM