Customer experience consulting
Envision, design and deliver smarter experiences across the entire customer journey to unlock value and drive growth.
Envision, design and deliver smarter experiences across the entire customer journey to unlock value and drive growth.
Maximize your Salesforce investment through a holistic approach to transformation and explore how to unlock the next wave of value.
We put customer experience at the center of your business. With deep expertise in experience strategy and design, data and analytics and platform consulting and implementation harnessing best-in-class solutions, we help you drive transformation across the customer lifecycle, spanning marketing, commerce, sales and service.
IBM Consulting and the Recording Academy teamed up to create a unique experience for GRAMMY fans using data and AI powered by Watson Discovery.
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3x
Organizations that elevate CX transformation to the status of a formal business priority reported 3x higher revenue than those that did not.¹
60%
60% of the CEOs leading the most financially successful organizations say that delivering better customer experiences are among their highest priorities in the next 2 to 3 years.²
IBM iX helps the world’s most influential companies create experiences, products and services that reinvent their relationships with customers and employees.
We are a platform-agnostic digital commerce services provider, delivering consulting, implementation and operations services to help clients deliver seamless omnichannel buying experiences.
We help companies transform their end-to-end marketing across people, process and platforms to reflect the needs of customers, employees and citizens—designing and delivering personalized experiences powered by data, AI, marketing technology and operations.
Customers and employees demand better experiences. From contact center to field service, we help modernize service operations so companies in any industry can create personalized experiences that drive revenue, maximize business value and increase customer loyalty.
Buyer and seller expectations have changed. We help companies create digital-first sales and revenue operations through data-and AI-driven strategies that drive top-line growth, foster loyalty and connect sales, service and marketing.
Building on more than 20 years as an Adobe consulting partner, our partnership is focused on helping clients design and deliver more personalized experiences that foster customer loyalty and trust.
Together with Salesforce, we don't just create business value. We combine the power of Salesforce with open and emerging technologies, deep industry and human-centered design capabilities, and the data insights needed to deliver impact.
IBM partnered with Boots UK on its e-commerce transformation, increasing digital orders by 42% and growing revenue by 115% over two years.
MOL builds a digital marketing platform to fuel revenue growth and customer loyalty.
Audi UK puts innovation in the driver’s seat and brings smarter experiences to customers.
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.
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¹ IBV Optimize Your DXP Capabilities Report 2021 https://ibm.co/optimize-dxp
² IBV 2021 CEO Study https://ibm.co/c-suite-study-ceo