We put customer experience at the center of your business. With deep expertise in experience strategy and design, data and analytics and platform consulting and implementation harnessing best-in-class solutions, we help you drive transformation across the customer lifecycle, spanning marketing, commerce, sales and service.
For two decades, IBM has ignited innovative and provocative conversations at Dreamforce that encourage customers to get more from their current Salesforce investments. Join us in unlocking the next level of value.
higher revenue for organizations that elevate CX transformation to the status of a formal business priority compared to those that did not¹
of the CEOs leading the most financially successful organizations say that delivering better customer experiences are among their highest priorities in the next 2 to 3 years²
IBM iX helps the world’s most influential companies create experiences, products and services that reinvent their relationships with customers and employees.
We are a platform-agnostic digital commerce services provider, delivering consulting, implementation and operations services to help clients deliver seamless omnichannel buying experiences.
We help companies transform their end-to-end marketing across people, process and platforms to reflect the needs of customers, employees and citizens—designing and delivering personalized experiences powered by data, AI, marketing technology and operations.
Customers and employees demand better experiences. From contact center to field service, we help modernize service operations so companies in any industry can create personalized experiences that drive revenue, maximize business value and increase customer loyalty.
Let’s create a new launchpad for top-line growth and experience-led sales that fosters loyalty. IBM iX helps you transform sales and revenue operations, offering end-to-end services to better understand customers and meet them in their channel of choice.
Accelerate business outcomes with custom built products and platforms. Using deep product engineering expertise, we help you build the right product, the right way, for the right market opportunity to make your digital product a success.
Balancing user, business and societal needs using business design to inform our insight-led and outcomes-driven approach.
Leveraging AI, data analytics, IBM Watson® and other innovative technologies to deliver contextual, data-driven experiences.
We offer a consult-to-operate, end-to-end approach spanning strategy, design, development and operations.
We have trusted technology implementation abilities and accelerators, for our own solutions and for our long-standing partners like Adobe, Salesforce and SAP CX.
Create connected commerce, marketing, sales and service experiences across the customer journey fueled by real-time business data with SAP Customer Experience (CX) and CRM solutions.
Building on more than 20 years as an Adobe consulting partner, our partnership is focused on helping clients design and deliver more personalized experiences that foster customer loyalty and trust.
Together with Salesforce, we don't just create business value. We combine the power of Salesforce with open and emerging technologies, deep industry and human-centered design capabilities, and the data insights needed to deliver impact.
IBM partnered with Boots UK on its e-commerce transformation, increasing digital orders by 42% and growing revenue by 115% over two years.
MOL builds a digital marketing platform to fuel revenue growth and customer loyalty.
Audi UK puts innovation in the driver’s seat and brings smarter experiences to customers.
Stop chasing value and start creating it with 5 insights from top performers.
Transform your contact center from a cost center into a value-generating revenue stream for sustained growth.
IBM has been positioned in the Leaders category in the IDC MarketScape: Worldwide Retail Commerce Platform Service Providers 2023 Vendor Assessment.
Learn why work management must evolve and mature into Enterprise Work Management (EWM) to build an effective muscle of change.
As the consumer metaverse progresses through the hype cycle, address opportunities by exploring 5 ways the metaverse creates tangible results for retailers.
This study from Forrester Consulting, commissioned by IBM, describes the Total Economic Impact™ that businesses can expect.
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