With so many AI-enabled solutions vying for your attention, it can be challenging to find the right partner to help address your business needs, support growth, maximize user adoption and meet business goals.
IBM stands alone as the only consultancy at scale within a tech company that delivers end-to-end industry-specific solutions that integrate Salesforce products seamlessly across your entire enterprise. Our certified Salesforce consultants solutions achieve customer success by harmonizing your existing infrastructure, minimizing disruption and maximizing ROI on your CRM investment.
Partnering with Salesforce for more than 25 years, IBM has developed a deep understanding of the unique needs of large enterprises. By combining our expertise in AI, hybrid cloud, and enterprise transformation with the power of Salesforce, we help unlock new levels of efficiency, innovation and growth on your Salesforce journey.
With IBM as your Salesforce consulting partner, your technology investments will deliver the results you need to stay ahead of the competition and ensure effective Salesforce integration.
Forward-thinking enterprises need solutions that drive digital transformation, optimize customer experiences, and fuel revenue growth. IBM’s comprehensive suite of offerings combines the power of AI strategy with Salesforce Cloud expertise to deliver industry-tailored solutions.
Accelerate realizing the promise of agentic AI by choosing the only Salesforce implementation partner recognized for its ability to: build custom agents, implement pre-built agents, extend the functionality of agents into enterprise back-office systems and unlock mainframe data through the Zero Copy Commitment.
Tightly integrating Salesforce CRM and back-office systems unlocks vital data to make better decisions faster, optimize operational effectiveness, and improve customer experiences. IBM helps amplify the effectiveness of back-office systems with the power of AI.
Modernize professional services to meet rising customer expectations while lowering operating costs with outcome-based models. Using AI and Salesforce Service Cloud, IBM helps delight customers and unlock new revenue streams.
Maximize sales productivity, drive revenue growth and deliver a seamless buying and selling experiences with Salesforce Sales & Revenue Clouds. IBM uses AI-driven to enhance revenue operations across the entire lead-to-cash process.
Deliver personalized customer experiences by acting on real-time insights fueled by a unified data strategy. IBM and Salesforce Marketing Cloud use AI workflows to spread insights throughout the enterprise to earn customer loyalty and trust.
Empower clients with tailored solutions that leverage IBM’s deep industry expertise and Salesforce Industry Cloud capabilities to accelerate implementation, streamline business processes, incorporate AI-driven insights, and deliver transformative business outcomes in record time.
See how the new IBM Consulting Advantage, an AI services platform and library of assistants, empowers consultants to deliver consistency, repeatability, speed and business value for our customers.
Using design thinking, we quickly identify opportunities for operational productivity and growth across your people, workflows and technology, and then redesign your business by using the Salesforce platform, one experience at a time.
Achieve speed-to-value and adopt Salesforce products and breakthrough technologies through a roadmap and solution co-created with your team and a diverse set of IBM Salesforce experts with industry expertise in business, design and technology.
IBM’s most prestigious recognition in 2024 was being the only Salesforce strategic partner recognized as an Agentforce Partner Network partner in all four categories:
- Build Agents
- Build Agent Actions
- Zero Copy Commitment
- Agentforce Implementation Partners
We have also recently be honored with:
2024 Salesforce Partner Innovation Award: Data Cloud
2024 Salesforce Partner Award Innovation & Education: Japan
2024 Salesforce Co-Selling Partner of the Year: Sweden
2024 Salesforce Zero Copy Partner Network member
2023 Salesforce Outstanding Connected Ecosystem Partner: UKI
2023 MuleSoft Premier Partner of the Year: Americas
2023 Salesforce APAC Partner of the Year Award: Japan, Financial Services
European oil and gas company MOL Group is remaking the service station experience and driving growth with data-driven customer engagement.
IBM Consulting and the Recording Academy teamed up to create a unique GRAMMY experience for its members using the power of Salesforce.
The new Salesforce solution has increased the productivity of support engineers and team leads by over 15%.
Engineering a new eConcessions database and management platform powered by Salesforce Service Cloud.
Team members included solution architects, developers, designers, Salesforce technical experts and HSE employees.
An integrated IBM watsonx® and Salesforce solution automatically prioritized and classifies incoming customer cases to provide streamlined response support.
Hear candid discussion from early adopter clients about the realities of enterprise AI adoption, ethics, impacts on people and culture and the importance of executive leadership.
Learn how oil and gas giant MOL Group teamed up with IBM to increase revenue and customer loyalty through the power of data cloud and AI.
This on-demand webinar reveals analysis and insights from the most recent State of Salesforce report, plus a specific action guide for advancing a Salesforce-powered AI transformation.