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Transform your business and unlock innovation with IBM and Salesforce
Agentforce strategy workshop
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Unlock the full potential of your enterprise

With so many AI-enabled solutions vying for your attention, it can be challenging to find the right partner to help address your business needs, support growth, maximize user adoption and meet business goals.

IBM stands alone as the only consultancy at scale within a tech company that delivers end-to-end industry-specific solutions that integrate Salesforce products seamlessly across your entire enterprise. Our certified Salesforce consultants solutions achieve customer success by harmonizing your existing infrastructure, minimizing disruption and maximizing ROI on your CRM investment.

Partnering with Salesforce for more than 25 years, IBM has developed a deep understanding of the unique needs of large enterprises. By combining our expertise in AI, hybrid cloud, and enterprise transformation with the power of Salesforce, we help unlock new levels of efficiency, innovation and growth on your Salesforce journey.

With IBM as your Salesforce consulting partner, your technology investments will deliver the results you need to stay ahead of the competition and ensure effective Salesforce integration.

Trust IBM when your data isn’t just in Salesforce

Forward-thinking enterprises need solutions that drive digital transformation, optimize customer experiences, and fuel revenue growth. IBM’s comprehensive suite of offerings combines the power of AI strategy with Salesforce Cloud expertise to deliver industry-tailored solutions.

Agentforce + IBM agentic AI strategy

Accelerate realizing the promise of agentic AI by choosing the only Salesforce implementation partner recognized for its ability to: build custom agents​, implement pre-built agents, extend the functionality of agents into enterprise back-office systems and unlock mainframe data through the Zero Copy Commitment.

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Enterprise Modernization 

Tightly integrating Salesforce CRM and back-office systems unlocks vital data to make better decisions faster, optimize operational effectiveness, and improve customer experiences. IBM helps amplify the effectiveness of back-office systems with the power of AI.

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Service transformation

Modernize professional services to meet rising customer expectations while lowering operating costs with outcome-based models. Using AI and Salesforce Service Cloud, IBM helps delight customers and unlock new revenue streams.

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Sales transformation

Maximize sales productivity, drive revenue growth and deliver a seamless buying and selling experiences with Salesforce Sales & Revenue Clouds. IBM uses AI-driven to enhance revenue operations across the entire lead-to-cash process.

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Marketing transformation

Deliver personalized customer experiences by acting on real-time insights fueled by a unified data strategy. IBM and Salesforce Marketing Cloud use AI workflows to spread insights throughout the enterprise to earn customer loyalty and trust.

Learn more Read about Generative AI for Marketing
Industry clouds

Empower clients with tailored solutions that leverage IBM’s deep industry expertise and Salesforce Industry Cloud capabilities to accelerate implementation, streamline business processes, incorporate AI-driven insights, and deliver transformative business outcomes in record time.

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How we do it IBM Consulting Advantage  

See how the new IBM Consulting Advantage, an AI services platform and library of assistants, empowers consultants to deliver consistency, repeatability, speed and business value for our customers.

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Improve operational efficiency

Using design thinking, we quickly identify opportunities for operational productivity and growth across your people, workflows and technology, and then redesign your business by using the Salesforce platform, one experience at a time.

Learn how to design for the future
Co-create with IBM Garage™

Achieve speed-to-value and adopt Salesforce products and breakthrough technologies through a roadmap and solution co-created with your team and a diverse set of IBM Salesforce experts with industry expertise in business, design and technology.

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Awards

IBM’s most prestigious recognition in 2024 was being the only Salesforce strategic partner recognized as an Agentforce Partner Network partner in all four categories:

  • Build Agents
  • Build Agent Actions
  • Zero Copy Commitment
  • Agentforce Implementation Partners

We have also recently be honored with:

  • 2024 Salesforce Partner Innovation Award: Data Cloud

  • 2024 Salesforce Partner Award Innovation & Education: Japan

  • 2024 Salesforce Co-Selling Partner of the Year: Sweden

  • 2024 Salesforce Zero Copy Partner Network member

  • 2023 Salesforce Outstanding Connected Ecosystem Partner: UKI

  • 2023 MuleSoft Premier Partner of the Year: Americas

  • 2023 Salesforce APAC Partner of the Year Award: Japan, Financial Services

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IBM Consulting resources and insights

Explore our thought leadership, insights and resources, to navigate today’s complex business landscape and drive high-impact outcomes.

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