Our 2021 report highlights key trends and examines, through the perspective of C-level leaders, how Salesforce and its portfolio are shaping businesses of tomorrow.

IBM + Salesforce

We don't just create business value, we create progress

Together, IBM and Salesforce have a unique ability to solve our clients' most pressing business problems by combining the power of Salesforce with the right strategy, design, integration and technology to create intelligent experiences, drive innovation at scale, and capture growth opportunities.

We help clients unlock the next wave of value from Salesforce and make their business smarter. With our help, clients can:

  • Co-create human-centered experiences for all of your users.
  • Work smarter with AI, automation and intelligent workflows.
  • Infuse deep industry expertise with custom solutions, assets and accelerators.
Salesforce logo

What we do

Work smarter with IBM and Salesforce

When you blur the lines between business units, harnessing data, empowering employees, and creating true headless customer experiences across your business, at speed – that's when the magic happens. And we’re here to help you succeed.

IBM is the undisputed leader in AI-powered intelligent experiences on the Salesforce platform, enabling end-to-end digital transformation through our offerings, capabilities, accelerators and technologies.

Salesforce awards

IBM is proud to be a leading partner in certifications for the Salesforce Net Zero Cloud, and was recently recognized with a Tableau Partner Award in the Data for Good category for our data visualization work focused on sustainability.

2022 Slack Spotlight Award:

  • Digital HQ Excellence


2021 Salesforce Partner Innovation Awards:

  • B2C Commerce
  • Government & Public Sector
  • Transportation, Travel & Hospitality


SalesforceRegional Awards:

  • 2022 UKI Salesforce Partner of the Year
  • 2022 Japan Salesforce Partner Award: Industry Partner of the Year, Financial Services
  • 2021 APAC Customer 360 Implementation & Adoption Partner of the Year
  • 2021 UK Public Sector Partner of the Year
  • 2021 Switzerland Outstanding Knowledge Partner
  • 2021 Outstanding New Logo Award - CTTI Spain

 

Featured industries

Discover how IBM's industry approach is infused with Salesforce to address specific industry needs and produce results.

Creating next-gen experiences in telecommunications

Leaders from Telecom Argentina and Lumen share how they are using Salesforce to digitize processes and deliver next-generation service experiences that will quickly become the new industry standard.

Transforming service in retail

Learn how IKEA is empowering their agents to create a best-in-class digital service experience that lives up to the streamlined in-store experience customers have come to expect of the iconic brand.

Improving CX in insurance

To meet changing market needs, insurers need to be nimbler, work faster, and make delivering a superior customer experience (CX) their top priority.

How we do it

Improve operational efficiency (IBM Design Thinking)

Using design thinking, we quickly identify opportunities for operational productivity and growth across your people, workflows and technology, and then redesign your business using Salesforce — one experience at a time.

Drive innovative, measurable outcomes (IBM Garage™ Methodology)

With an assembly of world-class designers, technical architects and Salesforce consulting experts, our agile IBM Garage Methodology enables global collaboration that produces measurable business outcomes.

Understand customer needs with AI (IBM Watson®)

An integrated data and AI strategy provides a deeper understanding of customer and employee needs across your business. The combined power of IBM Watson and Salesforce Platform makes employee workflows more efficient and customer interactions smarter, easier and more human.

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