Salesforce Consulting Services
Transform your business and unlock innovation with IBM and Salesforce
Our 2021 report highlights key trends and examines, through the perspective of C-level leaders, how Salesforce and its portfolio are shaping businesses of tomorrow.
IBM + Salesforce
We don't just create business value, we create progress
Together, IBM and Salesforce have a unique ability to solve our clients' most pressing business problems by combining the power of Salesforce with the right strategy, design, integration and technology to create intelligent experiences, drive innovation at scale, and capture growth opportunities.
We help clients unlock the next wave of value from Salesforce and make their business smarter. With our help, clients can:
- Co-create human-centered experiences for all of your users.
- Work smarter with AI, automation and intelligent workflows.
- Infuse deep industry expertise with custom solutions, assets and accelerators.
IBM's own transformation with Salesforce and Slack
IBM is no stranger to the complexity that comes with running a large enterprise. IBM leaders sought to pioneer a digitized, streamlined and focused platform that could consolidate our infrastructure and unify our client service and sales organizations, creating a 360-degree customer experience.
Wanting to make a radical change, fast, we turned to Salesforce and Slack for our own transformation.
Salesforce transformation at scale
IBM has been named a leader in IDC's 2021 Worldwide Salesforce Implementation Services MarketScape Report.
"IBM Consulting infuses AI and analytics to automate and transform end-to-end workflows right in Salesforce."
What we do
Work smarter with IBM and Salesforce
When you blur the lines between business units, harnessing data, empowering employees, and creating true headless customer experiences across your business, at speed – that's when the magic happens. And we’re here to help you succeed.
IBM is the undisputed leader in AI-powered intelligent experiences on the Salesforce platform, enabling end-to-end digital transformation through our offerings, capabilities, accelerators and technologies.
Service transformation
Deliver exceptional service experiences across the customer journey and shift from a reactive service provider to a trusted advisor with outcome-based business models.
Sales transformation
Enhance sales and revenue operations by leveraging data-driven capabilities, analytics and integration across the entire span of lead-to-cash processes.
Salesforce awards
IBM is proud to be a leading partner in certifications for the Salesforce Net Zero Cloud, and was recently recognized with a Tableau Partner Award in the Data for Good category for our data visualization work focused on sustainability.
2022 Slack Spotlight Award:
- Digital HQ Excellence
2021 Salesforce Partner Innovation Awards:
- B2C Commerce
- Government & Public Sector
- Transportation, Travel & Hospitality
SalesforceRegional Awards:
- 2022 UKI Salesforce Partner of the Year
- 2022 Japan Salesforce Partner Award: Industry Partner of the Year, Financial Services
- 2021 APAC Customer 360 Implementation & Adoption Partner of the Year
- 2021 UK Public Sector Partner of the Year
- 2021 Switzerland Outstanding Knowledge Partner
- 2021 Outstanding New Logo Award - CTTI Spain
Featured industries
Discover how IBM's industry approach is infused with Salesforce to address specific industry needs and produce results.
Creating next-gen experiences in telecommunications
Leaders from Telecom Argentina and Lumen share how they are using Salesforce to digitize processes and deliver next-generation service experiences that will quickly become the new industry standard.
Transforming service in retail
Learn how IKEA is empowering their agents to create a best-in-class digital service experience that lives up to the streamlined in-store experience customers have come to expect of the iconic brand.
Improving CX in insurance
To meet changing market needs, insurers need to be nimbler, work faster, and make delivering a superior customer experience (CX) their top priority.
How we do it
Improve operational efficiency (IBM Design Thinking)
Using design thinking, we quickly identify opportunities for operational productivity and growth across your people, workflows and technology, and then redesign your business using Salesforce — one experience at a time.
Drive innovative, measurable outcomes (IBM Garage™ Methodology)
With an assembly of world-class designers, technical architects and Salesforce consulting experts, our agile IBM Garage Methodology enables global collaboration that produces measurable business outcomes.
Understand customer needs with AI (IBM Watson®)
An integrated data and AI strategy provides a deeper understanding of customer and employee needs across your business. The combined power of IBM Watson and Salesforce Platform makes employee workflows more efficient and customer interactions smarter, easier and more human.
Salesforce case studies
Resources
Co-create with IBM Garage™
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.
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