IBM and Salesforce partnership

IBM® and Salesforce help AI-era enterprises get more return on investment (ROI) from technology investments through customer experiences.
IBM and SalesForce logos

One-of-a-kind partnership

For more than 24 years, IBM has been a trusted Salesforce partner.

As Salesforce becomes more integral to enterprises’ daily operations, IBM brings to the Salesforce ecosystem the perfect mix of outcome-driven strategic guidance, AI-powered design and technology mastery to get our joint customers breakthrough results.
Partnership highlights
21,000+ IBM data scientists and AI engineers

As the only asset-driven consultancy within a technology company, IBM has the technology expertise and strategic consulting experience to help our joint customers transform their tech investments for the data and AI era.
22,700+ Salesforce certifications held by IBM trailblazers

IBM’s 24+ years as a Salesforce partner, coupled with its deep understanding of enterprise transformation and unique industry challenges make it an unparalleled partner for Salesforce clients.
150+ prebuilt industry assets

IBM has a growing library of prebuilt assets, assessments, quick-starts and accelerators designed to enhance native Salesforce functionality and get solutions in-market faster.

 

 

IBM + Salesforce transformation offerings

Power Agentforce Agents with IBM Z Mainframe Data using Zero Copy Integration

Enable AI agents to access mainframe and enterprise data in real time using IBM Z and Salesforce Data 360. Zero Copy integration accelerates insights, reduces data movement costs, and enforces governance across hybrid environments, helping unlock the full value of your enterprise data without replication or risk.

Learn more about the IBM and Salesforce Zero Copy integration

AI-Powered HR Support, Directly in Slack

The IBM watsonx Employee Support Agent brings intelligent HR automation into Slack's familiar interface. Built on watsonx Orchestrate and integrated with the Salesforce platform, it lets employees check benefits, request time off, update their profiles, and resolve common HR tasks, all through a simple Slack conversation. No app-switching. No ticket queues. Just faster answers, at scale.

Learn more about the IBM watsonx Employee Support Agent

Smarter Prospecting, Powered by AI

The IBM watsonx Sales Prospecting Agent is a pre-built AI agent, available on the Salesforce Agentforce platform, that transforms how sales teams identify and engage prospects. It brings back-office intelligence into the front office, surfacing enriched company data, updating CRM records, and automating outreach, allowing sellers to focus on closing, not researching.

Learn more about the IBM watsonx Sales Prospecting Agent

Open, Interoperable AI Across IBM and Salesforce

Model Context Protocol is the open standard that enables IBM and Agentforce agents to securely exchange context and take action across systems, without custom integrations. IBM's Instana MCP Server is available now on Salesforce AgentExchange, delivering real-time observability for AI-driven IT operations. Salesforce MCP tooling is also available through the IBM watsonx Agent Catalog, enabling governed use of Salesforce capabilities inside watsonx Orchestrate workflows.

Learn more about MCP server for Instana
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Resources

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Explore how leaders are moving Salesforce AI from pilot into production with Agentforce.
Hear from IBM and Salesforce Leaders on how their partnership is driving innovation in trusted data and AI.
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How to accelerate hyper-personalization in marketing with generative AI
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Drive innovation by streamlining the back office with IBM, SAP and Salesforce
Engage with IBM + Salesforce

IBM is more than an implementation partner. Together, we work with our joint clients to co-create, reimagine and engineer Salesforce across businesses. IBM’s leadership in AI and automation, paired with our customer-centric design approach, allows us to deliver breakthrough experiences that transform industries.

  1. Explore IBM Consulting for Salesforce

FAQ

IBM Strategic Partnerships are collaborations between IBM and other organizations to develop and deliver innovative solutions that help clients achieve their business objectives. These partnerships often involve co-development, co-marketing, and co-selling efforts, and can span various industries and technologies. By working together, IBM and its partners can combine their expertise, resources, and technologies to create value for clients and drive growth for both parties.

IBM Strategic Partnerships can help clients by providing access to leading technology and consulting services, improving the client experience, and driving business growth. By working together with IBM and its partners, clients can benefit from the combined expertise, resources, and technologies of the partnership. This can lead to the creation of innovative solutions that are tailored to the client’s specific needs, and can help the client achieve their business objectives more efficiently and effectively. Additionally, IBM Strategic Partnerships can also help clients stay ahead of the curve in terms of technology and industry trends, by providing access to the latest innovations and best practices.

Join IBM Partner Plus to get started.