Let’s face it: commerce is complicated. Powerful eCommerce and omnichannel commerce experiences are growth drivers and are now at the heart of business consulting. IBM iX brings clients the full suite of advisory to operate consulting expertise and world-class ecosystem partnerships, spanning digital strategy, design, implementation, integration and operations. We harness the power of data and AI, best ecommerce and commerce industry practices and the innovative IBM iX Experience Orchestrator accelerator—our proven, open-source framework of components and connectors—to drive market-leading business strategy and ecommerce strategy outcomes. The result is insight-led, outcomes-driven customer experiences that build trust and profitably expanding your reach and relevance.
In a commissioned 2022 Forrester Consulting Total Economic Impact™ study, IBM iX Digital Commerce services delivered benefits of USD 50.77 million over three years versus costs of USD 19.59 million, an ROI of 159%.
digital journeys implemented for State Bank of India (SBI). Our experience-led solutions translate into more customer acquisition, more conversion and increased revenue.
users get real-time order information on a self-service basis through Southwire’s new online portal. Efficiencies are driven into every part of the commerce ecosystem with AI and automation.
weeks to develop a new online purchasing journey for Tag Heuer, achieved using accelerated design and delivery methodology coupled with differentiated assets like the IBM iX Experience Orchestrator.
Design and deploy engaging commerce and ecommerce business experiences that build customer loyalty while addressing business needs and prioritizing optimization.
Implement, integrate and orchestrate the right ecommerce platforms with modern architecture backed by metrics and an ecosystem approach.
Double down on brand relevance with personalized and engaging commerce experiences fueled by actionable insights.
Build trust with inventory visibility, order orchestration and intelligent promising as part of your commerce and ecommerce development.
Activate revenue and increase reach with through subscriptions, DTC, marketplaces, IoT commerce, social commerce and more.
Drive engagement through our ecommerce consulting services aimed at increasing profitability with sustainable commerce and ecommerce solutions.
Create connected commerce, marketing, sales and service experiences across the customer journey fueled by real-time business data with SAP Customer Experience (CX) and CRM solutions.
Building on more than 20 years as an Adobe consulting partner, we're focused on helping clients design and deliver more personalized experiences that foster customer loyalty and trust.
Together with Salesforce, we don't just create business value. We combine the power of Salesforce with open and emerging technologies, deep industry and human-centered design capabilities and the data insights needed to deliver impact.
IBM iX helps the world’s most influential companies create experiences, products and services that reinvent their relationships with customers and employees.
Envision, design and deliver smarter experiences across the customer lifecycle that earn loyalty and trust.
IBM iX activates SAP's CX solutions to create customer experiences that improve loyalty and customer retention.
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