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Digital commerce consulting
Make ecommerce truly intelligent with AI and automation
Let’s face it: commerce is complicated. Powerful commerce platforms and AI-driven omnichannel experiences are growth drivers at the heart of business consulting. IBM brings you end-to-end consulting expertise and world-class ecosystem partnerships, spanning digital strategy, design, implementation, integration and operations.
We harness the power of traditional and generative AI, a best-in-class commerce transformation offering and innovative accelerators like the IBM iX Experience Orchestrator—our proven, open-source framework that accelerates our clients’ composable commerce and modernization initiatives and efforts—to ensure continuous, sustainable revenue generation. The result is insight-led, outcomes-driven customer experiences that build trust and profitably expand your reach and relevance.
Capabilities
Improve customer satisfaction, increase operational efficiency and enhance revenue growth. With AI-driven performance optimization and intelligent tools, IBM Consulting helps you transform your store operations by bridging physical and digital channels.
Unlock commerce growth by optimizing enterprise commerce infrastructure and leveraging AI-driven insights. Implement, orchestrate and upgrade core commerce platforms while expanding to support new business models.
Double down on brand relevance with personalized and engaging commerce experiences fueled by actionable insights and informed decision-making.
Get order management functionality that supports both business models and the entire B2C and/or B2B commerce process from order placement through fulfillment. From last-mile experience to SLA compliance, IBM Consulting helps you maximize customer retention.
Deliver exceptional product experiences, driving CSAT, conversion rates, loyalty and sales growth. We enable you to efficiently manage all types of content, ensuring accurate and engaging product data across ecommerce platforms and channels.
Drive engagement through our ecommerce consulting services aimed at increasing profitability with sustainable commerce and ecommerce solutions.
Co-create with IBM Garage™
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts with years of experience in business, design and technology.
Case studies
State Bank of India creates a mobile financial marketplace on an intelligent platform that puts customers first
IBM iX designed and deployed a direct-to-consumer solution for TAG Heuer which opened a new commercial channel.
Frito-Lay North America digitally empowers its employees to delight customers using modernized tools and experiences
It’s time to simplify the shopping experience. Discover how to revolutionize retail and commerce with AI everywhere.
See how to maximize value from customers and employees with a commerce experience enhanced by generative AI.
Shifting consumer preferences and crowded markets have made commerce more complex than ever. Explore ways to simplify processes and gain a competitive edge.
Related solutions
IBM iX helps the world’s most influential companies create physical and digital experiences, products and services that reinvent their relationships with customers and employees.
Envision, design and deliver smarter experiences across the customer lifecycle that earn loyalty and trust.
IBM iX activates SAP's CX solutions to create customer experiences that improve loyalty and customer retention.