SAP honors IBM with Partner Excellence Award

IBM was recognized with a 2022 SAP Global SAP Customer Experience Partner Excellence Award for Go-to-Market.


Companies that harness the strategic power of the digital customer experience have more control over their brand promise, more visibility into performance, and more opportunities to drive growth. IBM iX designs and deploys experience-led solutions on the SAP CX product suite (formerly SAP C/4HANA) for some of the world's most complex businesses. The result is beautifully orchestrated ecosystems that create new revenue streams and deliver market-leading customer experiences.


A 50-year strategic partnership

IBM is an SAP global premier partner, and together we have a 50-year history of client innovation. IBM iX's highly-trained SAP CX consultants help clients create data-driven, personalized experiences that deliver business value while orchestrating complex ecosystems, at scale and with speed.

Faster time to value

IBM has a number of market leading assets, including the IBM iX Experience Orchestrator, which infuse intelligence into your business and accelerate the development of SAP CX solutions to enable best-in-class omnichannel experiences.

End-to-end SAP CX consulting

We provide strategic advisory, experience design, and technical expertise to offer industry-specific solutions and manage complex integrations across SAP CX's portfolio of sales, service, marketing, commerce and customer data clouds.

SAP CX services and solutions

Create experiences that matter

SAP Telco & Utilities Accelerator

This accelerator, co-created by SAP and IBM, activates exceptional subscriber onboarding and lifecycle experiences with intuitive contract bundles, products, services, subscriptions, and optional service add-ons so customers can easily determine their preferred engagement models.

Automotive retail solution with SAP CX

IBM iX created an integrated digital retail platform with SAP CX that offers a seamless automotive retail experience which activates new revenue streams, increases average customer lifetime value and delivers a premium brand experience—from research through purchase to ownership.

IBM sustainable customer experience for SAP retail

IBM iX created a sustainability accelerator for retailers with SAP CX, fueled by customer insights to drive conversions. It includes sustainability-based personalization, trusted source sustainability verifications, and sustainability-driven search recommendations, using AI and cloud technologies. 

Next generation sales and service with SAP CX

Our solution empowers sales teams to adapt to changing market needs and guides customers through their journey, sales to service, in order to deliver your brand promise and foster loyalty.

Omnichannel employee and customer experience solution

The IBM iX Experience Orchestrator helps companies deliver consistent brand communications across multiple customer and employee touch points, while creating intelligent experiences that drive business outcomes.

Activating your customer data platform (CDP)

We help clients create more relevant, trusted and personalized experiences by bridging online and offline customer data with the SAP Customer Data Platform.