SAP CX customer experience solutions
IBM iX activates SAP's enterprise-grade CX solutions to create world-class customer experiences that connect real-time business data to increase customer loyalty and business growth
SAP honors IBM with Partner Excellence Award
IBM was recognized with a 2022 SAP Global SAP Customer Experience Partner Excellence Award for Go-to-Market.
Overview
Companies that harness the strategic power of the digital customer experience have more control over their brand promise, more visibility into performance, and more opportunities to drive growth. IBM iX designs and deploys experience-led solutions on the SAP CX product suite (formerly SAP C/4HANA) for some of the world's most complex businesses. The result is beautifully orchestrated ecosystems that create new revenue streams and deliver market-leading customer experiences.
Benefits
A 50-year strategic partnership
IBM is an SAP global premier partner, and together we have a 50-year history of client innovation. IBM iX's highly-trained SAP CX consultants help clients create data-driven, personalized experiences that deliver business value while orchestrating complex ecosystems, at scale and with speed.
Faster time to value
IBM has a number of market leading assets, including the IBM iX Experience Orchestrator, which infuse intelligence into your business and accelerate the development of SAP CX solutions to enable best-in-class omnichannel experiences.
End-to-end SAP CX consulting
We provide strategic advisory, experience design, and technical expertise to offer industry-specific solutions and manage complex integrations across SAP CX's portfolio of sales, service, marketing, commerce and customer data clouds.
Modern business insights
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SAP CX services and solutions
Create experiences that matter
SAP Telco & Utilities Accelerator
This accelerator, co-created by SAP and IBM, activates exceptional subscriber onboarding and lifecycle experiences with intuitive contract bundles, products, services, subscriptions, and optional service add-ons so customers can easily determine their preferred engagement models.
Automotive retail solution with SAP CX
IBM iX created an integrated digital retail platform with SAP CX that offers a seamless automotive retail experience which activates new revenue streams, increases average customer lifetime value and delivers a premium brand experience—from research through purchase to ownership.
IBM sustainable customer experience for SAP retail
IBM iX created a sustainability accelerator for retailers with SAP CX, fueled by customer insights to drive conversions. It includes sustainability-based personalization, trusted source sustainability verifications, and sustainability-driven search recommendations, using AI and cloud technologies.
Next generation sales and service with SAP CX
Our solution empowers sales teams to adapt to changing market needs and guides customers through their journey, sales to service, in order to deliver your brand promise and foster loyalty.
Omnichannel employee and customer experience solution
The IBM iX Experience Orchestrator helps companies deliver consistent brand communications across multiple customer and employee touch points, while creating intelligent experiences that drive business outcomes.
Activating your customer data platform (CDP)
We help clients create more relevant, trusted and personalized experiences by bridging online and offline customer data with the SAP Customer Data Platform.
Wienerberger
How IBM helped Wienerberger increase online sales, reduce service costs and open up new markets while maintaining its focus on customer-centricity, using SAP Commerce Cloud and other solutions.
Related solutions
Co-create with IBM Garage™
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.