Banking Operations Consulting

Revolutionize banking operations with agentic AI, guided by human intelligence

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Modernize banking operations with AI

IBM helps banks transform legacy operations into autonomous AI-driven workflows that boost performance and deliver real business results.

Our advisory-led and assets-led approach combines deep banking expertise with agentic AI-powered intelligent automation built for regulated environments. This approach enables us to streamline processes, reduce complexity and empower faster, smarter decisions.

We go beyond digitization—redesigning workflows to enhance decision-making and ensure secure, compliant transformation.

With an established track record and robust technology ecosystem, IBM is the trusted partner for confident banking innovation.

Benefits
Stay compliant without the complexity

Navigate banking regulations with AI-enhanced compliance tools. Minimize risk, boost transparency and stay ahead—smoothly, securely and with confidence.

Achieve efficiency that fuels productivity

Simplify tasks with human-centric AI and reduce manual labor. Transform back-office operations to cut turnaround time and free up your team for high-impact work.

Speed up every transaction

Accelerate transactions execution and handle peak volumes without a glitch for unwavering customer satisfaction, leading to an improved net promoter score (NPS).

Build next-generation banking operations KYC and AML

Accelerate onboarding and strengthen ongoing due diligence with an end-to-end, AI-driven KYC/AML solution that seamlessly integrates with existing systems. The solution detects fraud fast by screening entities, analyzing data and managing alerts.

Financial crime and compliance

Stay ahead of dynamic regulations and technological advancements with proactive, resilient operations. Use advanced analytics, AI insights and automated workflows to identify, prevent and respond to financial crimes, safeguarding your institution’s reputation.

Commercial banking

Tap into agentic AI to revolutionize operations like trade finance and lending. Adapt to shifting business models, economic pressures and evolving regulations, delivering trustworthy, human-centric experiences that keep pace with change.

Co-create with IBM Garage®
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Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Our approach is designed to integrate with existing systems and maximize the value of your current investments. Achieve speed-to-value through a strategic partnership formed with your team and IBM experts. This diverse group of specialists in business, design and technology helps you adopt cutting-edge innovations with confidence.

Learn more Talk to an IBM Garage expert
Market recognition
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IBM positioned as a Leader in the 2025 Gartner® Emerging Quadrant™ for Generative AI Consulting and Implementation Services

In Gartner’s first Emerging Quadrant for gen AI consulting and implementation services, IBM Consulting® received top ratings for deploying tailored gen AI solutions at optimal speed, scale, cost, risk and value.

Insights

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2025 Global Outlook for Banking and Financial Markets Read the report
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The risk management of AI and with AI
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Orchestrating agentic AI for intelligent business operations
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Learn what derails modernization
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