Financial services consulting
Modernize core banking and payments and build resilient digital foundations that endure disruption
2023 Global Outlook for Banking and Financial Markets
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The banking industry is being flipped upside down

Financial institutions that used to compete based on back-office efficiencies are now competing based on front-office customer experiences. IBM Financial Services Consulting helps clients respond rather than react to this inversion of the traditional financial services industry business model.

Our expertise in modernizing digital core systems for banking has helped our clients realize cost-to-income (C/I) ratio improvements greater than 14% and total cost of operations (TCO) savings averaging 20-30%. IBM Consulting’s deep industry and technology expertise generates outcomes critical for healthy financial performance focused on three core client imperatives: growth, efficiency and compliance.

Essential to the modernization of financial services companies, our world-class IBM Payments Center provides end-to-end payment solutions to enable the agility, security and scalability needed in an ever-growing, partner-centric payment ecosystem.

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IBM Consulting earns top ranking from Forbes

Recognized as one of America’s best management consulting firms in 2023, we were also given five stars—the highest rating—for our work with financial institutions.

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Modernize your Temenos core with IBM

IBM Consulting and Temenos collaborate to deliver SaaS-like core banking modernization with Red Hat OpenShift on IBM Power infrastructure.

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Benefits 40%

acceleration in time to value of data-driven hybrid cloud applications¹


of customer requests addressed by leading bank’s virtual agent and conversational AI platform²


increase in net promoter score with new digital mortgage support tool and improved customer experience³

Capabilities Core banking

Accelerate your journey to cloud and embrace digital transformation and sustainability in banking by modernizing core systems, applications, processes and ecosystems.

Explore accelerating your strategy

Gain a competitive advantage over your competitors in the capital markets. IBM Payments Center™ (IPC) delivers the latest cognitive and AI technologies to help global businesses drive efficiency and value in payments services. Whether you are in the asset management sector, wealth management sector, financial planning domain or engaged in investment banking or in any other type of business with a financial services operating model, our ISO 20022 expertise can help you create differentiated experiences and gain new insights from better data.

Explore our payments services
Cloud banking

Enhance customer experiences, create new revenue streams and protect your business from cybersecurity threats. The IBM Cloud for Financial Services accelerates the most transformative capabilities of cloud banking while ensuring security and compliance.

Explore cloud banking
Co-create with IBM Garage™
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology. Learn more Talk to an IBM Garage expert
It was a humongous thing when we started—to try a digital transformation like this, for a legacy bank like us. I still get goosebumps when I think about the start. Amit Saxena Global Deputy Chief Technology Officer State Bank of India Explore State Bank of India’s transformation
Case studies SBI rethinks banking

With 60% of India’s population comprised of thirty-five years old and younger, State Bank of India partnered with IBM Consulting to reimagine how to deliver financial services and more in order to build relationships with this important customer group.

PNC reimagines retail banking’s future

PNC needed a flexible and agile approach to win new customers, partnering with IBM to reimagine the ways their people, processes and technology deliver differentiated experiences and products that put customers in financial control.

CaixaBank’s CloudNow project

Spain’s CaixaBank aims to evolve core applications, improve efficiencies and reinforce its innovative vision of financial services. “IBM has become an indispensable partner in the development of CaixaBank's digital capabilities,” says its CEO.

Strategic partnerships AWS Global Innovation Partner of the Year

Banks that run on Amazon Web Services are turning to IBM Consulting to optimize spend and secure their cloud environments while accelerating innovation.

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Go gold to help customers manage their green

IBM Consulting’s Gold Partner status with Microsoft includes deep financial industry expertise to deliver differentiated customer experiences across channels, products and services.

Explore our Microsoft capabilities
Move from service provider to financial partner

IBM and Salesforce are working together to co-create, re-imagine and engineer Salesforce solutions to transform businesses and make them adhere to the changing digital environments.

Explore the story and our Salesforce capabilities
Make the banking experience truly personal

Partners in digital transformation, IBM Consulting and Adobe offer personalization at scale that help you create a memorable and secure experience that keep customers coming back for more.

Explore our Adobe capabilities
What your ERP can do for a new banking model

In today’s world, having the best fintechs as one of your business strategies is a must if you want your business to stay ahead of the changing financial markets. IBM Consulting® has SAP experts that help make sure you get the most from your SAP investments and that you are able to ensure compliance, manage financial performance and control costs.

Explore our SAP capabilities


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Advice from 2,000 banking CIOs and CTOs

Based on thousands of interviews with banking industry leaders, new research uncovers a core set of practices to accelerate digital transformation.

Rebuilding SWIFT connectivity on public cloud

Cloud adoption raises important considerations to ensure your move leverages new capabilities for innovation and customer benefit.

Advantages of new payments standards

The connection of new standards with legacy platforms offers a golden opportunity to enhance how payments operate.

Related solutions Finacle + IBM

Finacle and IBM deliver an industry-leading core banking solution that can improve performance, reliability and resiliency.

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Temenos + IBM

Accelerate banking transformation knowing IBM and Temenos have the scale to reduce delivery risk and support financing of the largest initiatives.

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Thought Machine + IBM

IBM Consulting helps banks simplify technical and operational complexity by optimizing Thought Machine’s Vault Core and Vault Payments offerings.

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Finastra + IBM

IBM Consulting is a global implementation partner for Finastra and IBM technology is embedded in many of Finastra’s core solutions.

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SunTec + IBM

Use IBM Consulting and SunTec’s suite of products to process customer and transaction data in real-time for quick operational decisions.

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In partnership with FIS, payments transformation gets more secure to increase customer trust thanks to fraud fighting AI.

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