After initial widespread AI experimentation, financial institutions are prioritizing business impact. Tools and techniques for increasing AI productivity, supported by a hybrid cloud strategy and process automation, enable companies to:
IBM has led innovation in the financial services industry for more than 100 years and is a trusted partner to more than 90 of the world’s largest banks.
IBM Consulting provides advisory, strategy, implementation and outsourcing services. Financial services capabilities include core banking modernization, payments transformation, ISV-enabled banking, intelligent business operations, risk management, regulatory compliance, and cyber security.
IBM Technology provides software and systems to clients in collaboration with the cloud service providers, ISVs, and systems integrators. Our technology portfolio spans data, AI, automation, security, cloud computing tools, and on-premises systems.
Drive ROI across talent management with watsonx Orchestrate.
See some of the real-world applications for AI in banking
Build, integrate and manage systems of powerful AI agents and assistants to augment key roles, workflows and operations.
Transform banking customer service with IBM AI, deliver improved experience, increased revenues and lower costs. Build and deploy AI assistants and AI agents that understand complex customer queries, enable customer self-service, support human agents and scale conversational AI across all channels and touchpoints. Our AI-powered solutions enable improved customer interactions, hyper-personalized content, and seamless omnichannel engagement. Elevate your bank's customer service with IBM's proven AI capabilities.
Unlock the full potential of your data, overcome data silos and seamlessly integrate disparate sources, locations, and formats. You can customize integrations to align with banking use cases. Our approach empowers you to:
Re-imagine and modernize HR with AI Agents and Assistants at the core to deliver better business outcomes and unlock employee and work potential. Address evolving expectations and skills gaps with agility and transform HR to balance strategy and execution, driving transformation initiatives. IBM's solutions for HR integrate workforce dynamics into broader transformations, leveraging AI for business value, talent advancement, and digital acceleration. Our industry expertise helps address unique talent goals, unlocking new levels of workforce performance and productivity.
In the financial services sector, end-to-end observability is essential for efficient, resilient IT operations.
The challenge: today’s IT landscape is drowning in complexity, with thousands of applications and perhaps tens of thousands of integrations. The result has been operational silos, outages, and economic waste. Add to this the regulatory scrutiny applied to banking IT...and the need for tools that move at the speed of AI becomes clear.
IBM's intelligent automation helps your team correlate and visualize signals, discover hidden trends, anticipate incidents and automate technology lifecycle management. We empower you to boost the IT productivity a source of competitive advantage.
Improve financial performance with AI, from planning through to record-to-report, for optimal productivity and innovation. Use generative AI solutions that automate critical workflows and processes, helping your teams drive ROI and sustainable business growth.
Easily create personalized generative AI-powered assistants and agents to automate and accelerate your work
Automate your complex workflows with AI agents and assistants
Put your data to work, wherever it resides, with the hybrid, open data lakehouse for AI and analytics
Harness the power of AI and automation to proactively solve issues across the application stack
Modernize core banking and payments and build resilient digital foundations that endure disruption
For visionaries who imagine more out of their data, we can unlock the value of your data so you can take advantage of your investments into AI
Creating a secure and innovative online banking experience using IBM® Z™ and IBM® Storage™ systems
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Reimagining a personalized, digital experience in banking to boost customer satisfaction.
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Explore key fintech trends coming out of Money 20/20, including AI advancements, open banking and global payment innovations.
Create new value, from application modernization to fraud protection
In this white paper, learn how shared services can cultivate smarter operations that leverage data and insights
In this IBV report, financial makers discuss how to reimagine banking with embedded finance solutions
IBM is named a Leader in the 2024 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing
Discover how an open hybrid cloud platform can help financial institutions drive end-to-end enterprise transformation
Read IBM’s strategy to help modernize applications faster, at lower cost and risk, using the IBM Z® platform and public cloud solutions
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Learn how generative AI is changing the game for customer needs
In this digital download, read how to minimize risk and optimize processes with IBM Blueworks Live
Take application modernization and IT automation to the next level with generative AI
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