IBM serves 97 of the Top 100 Banks in the World

Today’s banking industry is in a state of rapid change. In addition to a challenging macroeconomic environment, banks face ever-evolving customer behaviors and heightened expectations in an increasingly digital world.

New types of competitors are catering to those expectations through innovative business models, reduced friction between industry value chains and spawning innovative ecosystems. At the same time, the continued proliferation of data, heightened compliance requirements, growing security threats, and changing workforce dynamics continue their impact on the financial services landscape.

Financial institutions need to anticipate change and be agile enough to thrive in it.

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¹ 2022 Global Outlook for Banking andFinancial Markets (PDF, 492 KB), a commissioned study conducted by the IBM Institute for Business Value, February 2022.