Banking IT services and solutions

Build, integrate and manage systems of powerful AI agents and assistants to augment key roles, workflows and operations.

Transform banking customer service with IBM AI, deliver improved experience, increased revenues and lower costs. Build and deploy AI assistants and AI agents that understand complex customer queries, enable customer self-service, support human agents and scale conversational AI across all channels and touchpoints. Our AI-powered solutions enable improved customer interactions, hyper-personalized content, and seamless omnichannel engagement. Elevate your bank's customer service with IBM's proven AI capabilities.

Unlock the full potential of your data, overcome data silos and seamlessly integrate disparate sources, locations, and formats. You can customize integrations to align with banking use cases. Our approach empowers you to:

• Streamline data integration and sharing
• Ensure data quality and governance
• Gain visibility into how your data is used

Re-imagine and modernize HR with AI Agents and Assistants at the core to deliver better business outcomes and unlock employee and work potential. Address evolving expectations and skills gaps with agility and transform HR to balance strategy and execution, driving transformation initiatives. IBM's solutions for HR integrate workforce dynamics into broader transformations, leveraging AI for business value, talent advancement, and digital acceleration. Our industry expertise helps address unique talent goals, unlocking new levels of workforce performance and productivity.

In the financial services sector, end-to-end observability is essential for efficient, resilient IT operations. 

The challenge: today’s IT landscape is drowning in complexity, with thousands of applications and perhaps tens of thousands of integrations. The result has been operational silos, outages, and economic waste. Add to this the regulatory scrutiny applied to banking IT...and the need for tools that move at the speed of AI becomes clear. 

IBM's intelligent automation helps your team correlate and visualize signals, discover hidden trends, anticipate incidents and automate technology lifecycle management. We empower you to boost the IT productivity a source of competitive advantage.

Improve financial performance with AI, from planning through to record-to-report, for optimal productivity and innovation. Use generative AI solutions that automate critical workflows and processes, helping your teams drive ROI and sustainable business growth.