IBM has a long history of working with the top financial institutions around the world. See how our deep industry and technical expertise has made IBM the strategic partner building customer centric experiences in banking.
Royal Bank of Scotland created a virtual agent that can handle over 1,000 questions a day
“Cora transforms the service we give to our customers. It makes it effortless.”
—Jane Howard, Managing Director, Branch and Private Banking, Royal Bank of Scotland
Moving towards an agile and mobile future, built on the cloud
Dutch bank ABN AMRO Bank N.V. sees a seismic digital shift in the banking industry and is making investments to keep ahead. That future centers around analytics, cognitive computing and mobile technology.
Building a customer-centric business model
With online and mobile banking surging in popularity in Brazil, Banco Bradesco modernized their core systems to support growth in online and mobile transactions, while preserving exceptional reliability.
To reduce costs and accelerate innovation, banks need to bridge on-premises infrastructure with private and public clouds. The average bank has over 500 cloud-based services and applications. Banks are learning how to develop, test and deploy cloud services and applications in a multi- vendor, multi-cloud environment.
Modernize and innovate
IBM Cloud for VMware helps banks and financial organizations cut costs and scale infrastructure to run virtualized workloads in cloud.
Dream payments client case study
Maintain privacy, security and regulatory compliance required for banks.
Extend systems with cloud and new technologies to create innovative apps and services – and keep your business secure and compliant. See how IBM Cloud for VMware securely manages mobile payment transactions.
IBM Z helps banks move faster to meet customer needs and deliver products to market quickly through machine learning. Z leads the industry in record up-time with 99.999% availability. Learn how IBM Z can be your secure vault.
Front office banking is leading modernization of the financial services industry. Build deeper customer relationships and personalized digital experiences with AI, while lowering operating costs and boosting return on investment.
Provide customers personalized and specific answers delivered in human-like conversations 24 hours a day.
Transform customer engagement
Transform customer engagement with virtual agents.
Written by: S. Yousef Hashimi
Banking regulations, emerging schemes and digital-savvy consumers drive the need for a fast, secure payment hub supporting all channels. Banks must balance operational efficiency and innovation to spur growth and lower operating costs
Faster, safer payments
Deliver instant payment processing with agility, speed and security
Simplify processes, lower operating costs and enable quicker time to market.
Real-time payment services
Modernize payment operations by radically simplifying processes and cutting costs.