Finance and Accounting (FAO) Business Process Outsourcing
Orchestrating value for clients with transformation, insights and technologies that accelerate their adeptness to meet today’s and tomorrow’s needs
Gartner ranks IBM an FAO leader
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Work with a single partner that accelerates end-to-end transformation

The Finance and Accounting Business Process Outsourcing (FAO) team at IBM Consulting has unique skills in bringing together advanced industry resources and technologies, such as hybrid cloud, data and AI insight, with intelligent workflows that the modernization effort of your financial organization requires while also still being mindful of cost saving. We partner with you to reinvent and reimagine your end-to-end experiences, architecting built-in intelligent processes capable of finding, connecting and analyzing data to uncover deeper insights that inform smart decision-making in your finance and accounting organization. Together, we'll deliver the business process outsourcing services orchestration platform you need - a platform that transcends front- and back-office boundaries and leverages data from across your organization's value chain to deliver continuous, real-time insights.

IBM positioned as a Leader in the  2023 Gartner® Magic Quadrant™ for Finance and Accounting BPO Gartner has recognized IBM as a Leader based on its ability to execute and completeness of vision. IBM has a digital business model, and client framework that accelerates growth and benefits for its BPO clients. Learn what makes it possible
Capabilities Executing the end-to-end process continuum for finance and accounting

We have 30,000+ FAO resources, a robust partner ecosystem and the critical know-how to accelerate digital transformation. We deliver value for Procure to Pay, Lead to Cash and Record to Analyze functions as well as built-in services such as Sustainable Finance.

Learn about our commitment to our business process outsourcing clients
Procure to Pay (P2P): Redesigned to achieve your priority outcomes

We can help you achieve your priority outcomes with intelligent workflows and process automation. Improve efficiency of P2P processes, create smart functions that find, connect and analyze data to uncover deeper insights and inform intelligent decisions.


Explore next-gen tech that gives P2P customers a competitive edge
Order to Cash: Improving effectiveness and transforming how work gets done

IBM Lead to Cash Intelligent Workflows changes how work gets done with greater visibility across the sales process enabling end-to-end business value. It is operated by domain experts to improve cash flow, finance function, customer satisfaction and sales effectiveness.

Maximize your finance workflows
Record to Report: Optimizing and reducing risk

Record to Analyze intelligent workflows can enable improved controls. We can help increase forecast accuracy and optimal financial / investment decisions while optimizing close cycle and reducing risk in financial reporting.

Learn about the advantages of a data fabric
Creating intelligent workflows

IBM’s business process orchestration platform cuts across front-office / back-office boundaries, harnessing data from the entire organizational value chain to provide seamless, real-time, context-rich experiences to customers and internal stakeholders.

Learn about intelligent workflows for financial management
Combine technologies to support intelligent workflows

IBM’s consultancy services can help you integrate intrinsically smart processes capable of finding, connecting and analyzing financial data to uncover deep insights that can inform intelligent decisions across your enterprise.

Learn 5 factors critical for finance transformation
Co-create with IBM Garage ™
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology. Learn more Talk to an IBM Garage expert
CFOs, across industries and geographies, play an instrumental role in their enterprises’ leadership, but are challenged with their existing capabilities. Our preparedness, expertise, and unique understanding of the CFO’s imperatives, and our end-to-end transformation capabilities set us apart from most other providers in the finance and accounting category. Shreeja Puri Senior Business Manager, Finance and Supply Chain Transformation IBM Consulting
Strategic partners Plan and consolidate with SAP

IBM Consulting and SAP Business Planning and Consolidation (BPC) provide a unified, end-to-end solution for financial planning, budgeting, forecasting and consolidation

Learn more about our SAP partnership Read the Insights on SAP report
Visualize processes with Celonis

IBM and Celonis have infused data led intelligence and predictability with digital process twins—visualizing and delivering data-driven process insights that enable enterprise clients to reimagine operating models.Content item description goes here and can span across multiple lines 

Read about our partnership with Celonis
Oracle finance transformation

Through a partnership of 36 years, IBM and Oracle offer solutions that enable finance teams to lead digital transformation, support automation, become true business partners and improve agility across organizational boundaries.

Learn about our services for Oracle
Case studies Workflows fuel innovation and collaboration across ecosytems

The platform streamlines the trade finance lending workflow, reducing friction and supporting companies as they expand into new markets.


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HFS assessed fourteen service providers across execution, innovation, OneOffice alignment and voice of the customer criteria Read why IBM ranked in the top 5
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Combat the impact of inflation on your business by creating a FIT Squad. Learn about 5 considerations to help CFOs orchestrate rapid actions to overcome inflation’s challenges

The strategic CFO paper

Read about key insights to help inform your organization’s end-to-end finance transformation strategy, and to empower today’s CFO to become a key steward of company strategy

Power your digital transformation

After a decade of digital transformation initiatives, companies still struggle to mature their approach and build a connected, automated, and intelligent enterprise

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Finance transformation services

We have helped transform the Finance & Accounting Business Process Outsourcing related processes of over 100,000 finance practitioners in over 80 countries. Learn how we can better equip your finance teams through our transformation efforts.

SAP customer experience solutions

IBM iX activates SAP's enterprise-grade CX solutions to create world-class customer experiences that connect real-time business data and signals to improve loyalty, customer retention, and grow your business.

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