Artificial intelligence (AI) consulting
Reinvent critical workflows and operations by adding AI to maximize experiences, decision-making and business value
Jumpstart your AI journey with IBM Garage
Rapidly define and prioritize a specific AI use case that will deliver value in 6 weeks or less.
Overview
Reinvent how your business works with AI
Today, AI is powering important insights and automation across every department, industry and sector. With this accelerated adoption and use of AI comes an elevated risk related to data security, inclusion and ethical accountability. However, when AI is implemented in an experienced and transparent manner, there are important outcomes and value that everyone realizes.
IBM Consulting is a trusted leader in AI consulting services. We provide end-to-end strategy, implementation and management services to help every business operationalize and scale AI across their enterprise. With IBM's vast experience developing AI technology and solutions, we are uniquely suited with the expertise, methods and accelerators that deliver both accountability and success for our clients.
We work with you to uncover meaningful opportunities to embed AI and machine learning into your workflows and processes, making your business more efficient and intelligent. With deep industry expertise and access to IBM Research, we can uncover new and emerging areas of value and implement trusted AI securely and at scale.
No matter where you are on your AI journey, partner with IBM Consulting to deliver AI you can trust.
IBM named a leader in the 2022 Gartner Magic Quadrant
Gain insights into conversational AI and learn why Gartner positioned IBM in the Leaders quadrant for its conversational AI platform.
Capabilities
Conversational AI
Drive personalized omnichannel experiences, while reducing contact center operations costs. Apply AI-based virtual agents, intelligent workflows and automation together with real-time data to deliver delightful experiences for customers and employees.
AI at scale
IBM can help you run, maintain and scale AI and machine learning (ML) solutions from pilot to production. Adopt a framework to guide your journey and accelerate your time to value.
Foundational models
Streamline processes, increase productivity and derive immediate actionable insights. We can deploy AI models quickly with industry specificity and client content customization while ensuring security and responsibility.
Content intelligence
Digitize complex documentation with AI that unlocks value from unstructured data. Speed transaction times, reduce costs and increase accuracy with industry-specific processes.
Climate risk and weather
Integrate geospatial, weather, climate and remote sensing data sets into core workflows, improving visibility and saving your business time and resources at points of meaningful value.
AI-powered automation
Digitize and automate workflows with AI to create touchless processes that automate tasks and empower a modern, hybrid workforce.
Benefits
Improve customer and employee experiences with virtual agents
99%
99% of respondents report an increase in customer and employee experiences with virtual agents utilizing conversational AI.¹
Scale AI to elevate human capabilities and performance
89%
89% of enterprise decision makers agree that scaling AI leads to competitive differentiation.²
Drive differentiation and sustainable innovation with trustworthy AI
67%
67% of organisations that view AI and AI ethics as important also indicate they outperform their peers in sustainability, social responsibility, and diversity and inclusion.
AI is no longer an experimental subject for us. Everyone is now AI ready, and that’s a real game changer for us.
— Romain Dutot
IT Innovation Leader, Bouygues Telecom
Strategic partnerships
Adobe
Create memorable experiences with Adobe
Unlock the value of data and leverage AI to deliver real-time personalized experiences for your customers with Adobe Experience Platform.
AWS
Modernize data and build AI capabilities on AWS Cloud
As a premier AWS consulting partner, IBM helps modernize and scale contact centers powered by Amazon Connect platform, and integrate AI, ML and automation solutions on AWS Cloud.
Scale AI and ML on Google Cloud
IBM helps integrate and scale AI and machine learning and infuse AI-powered intelligent workflows into business processes on Google Cloud. IBM also partners with clients to transform customer service with Google’s Contact Center AI Platform.
Microsoft
Build intelligent workflows on Microsoft Azure
IBM provides the expertise, framework and toolkits to enable adoption of AI, analytics and machine learning at scale, and to also reinvent businesses processes with intelligent workflows—all built on Microsoft Azure.
SAP
Define and deliver digital transformation for SAP
Deploy AI enabled workflows that automate essential processes.
Salesforce
Unlock innovation with Salesforce
Seamlessly integrate Salesforce Einstein and IBM Watson to deliver AI experiences across your business.
Case studies
Bouygues Telecom achieves rapid innovation by democratizing AI
Partnering with IBM, Bouygues Telecom co-designed custom data and AI architecture on AWS to operationalize and scale AI and ML across the organization.
ABN AMRO Bank elevates customer experience with conversational AI
Netherland-based ABN AMRO Bank integrated conversational AI to automate 150 thousand customer conversations per quarter and understand customer needs in real time.
Siemens Gamesa scales ML to reduce manufacturing errors
Partnering with IBM, Siemens Gamesa adopted AI at Scale best practices to deploy machine learning (ML) solutions on Microsoft Azure to transform manufacturing.
Resources
IBM Garage
Co-create with IBM Garage™
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.
Related solutions
Data and analytics consulting
Integrate enterprise data to build digital, operational, analytical, data science and AI models, and to automate processes using intelligent workflows.
Automation consulting
Digitize and automate workflows with AI to create touchless processes that are powered by a hybrid workforce.
Technology consulting
Explore open technologies that unite and align your strategy and process to meaningful automation, AI insights and outcomes.
Explore career opportunities
Join our team of dedicated, innovative people who are bringing positive change to work and the world.