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Business process outsourcing (BPO) consulting services
Transform your business with AI-Powered BPO services
IBM's approach to business operations starts with reimagining operational workflows by infusing Agentic AI and automation to drive performance, resilience, and productivity. We unlock value faster with pre-built AI assets, assistants and agents on a global AI services delivery platform.
Our BPO services accelerate time to value, elevate skills and deliver a consumer-grade experience, enabling more efficient business outcomes. Innovate alongside our domain experts through a personalized approach to redesigning core processes and systems while de-risking operations. We help clients reimagine essential business operations to deliver business insights that create and maintain a competitive edge.
Market recognition
Capabilities
With 30,000+ skilled finance and accounting industry practitioners, we can help unleash the value of AI-driven finance, and deliver demonstrable outcomes across financial planning and analytics, procure to pay, order to cash, and record to reporting.
Our HR and Talent BPO services combine deep process and technology expertise to help you create the essential AI-driven HR processes that result in better end-to-end experiences while reducing operational costs.
Using AI-powered automation, data and analytics, we’ll help you achieve your hiring needs, develop the best talent, define skilling strategies, transform learning experiences and bridge skill gaps to help unlock your workforce potential.
The expertise to infuse Generative AI and automation into core procurement processes, enabling better visibility, decision-making and better understanding of spend, contract management and strategic sourcing.
With AI for customer service, IBM Consulting helps organizations develop a data and AI strategy to transform the customer service experience and empower their employees, delight customers and unlock new revenue streams for improved profitability.
Boost revenue, enhance customer experience, and raise satisfaction for insurance, banking, financial services and more with IBM BPO services.
Case studies
Read how IBM Consulting helped PepsiCo establish a responsible AI framework, create a unified AI platform, and more.
One of America’s largest state governments employs in-depth process analysis to improve procure-to-pay process - with a solution that identified and remedied costly issues.
AB InBev alleviates its complicated HR landscape, reinvests in more value-added services, and is operating more cost-effectively with the help of IBM Consulting.
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Migrate legacy ERP applications to the cloud and turn finance into a competitive advantage.
Inspire your workforce and meet your complex HR needs with a people-centric approach to talent management.
IBM Consulting Advantage helps enable deeper insights and improved efficiency compared to traditional consultancy approaches.