Business process outsourcing (BPO) services
Experience-led co-creation that drives business value quickly, modernizes essential business processes, and helps you deploy enterprise-wide AI strategies.
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Enable new ways of working and reimagine your operations with AI

IBM's modern approach to business process operations starts with an experiential co-creation approach that helps clients reimagine operational workflows infusing them with automation and AI.

Our clients elevate their outcomes, experiences, and productivity while increasing their AI-maturity. Innovate alongside our domain experts through a personalized approach to redesigning core processes and systems while de-risking operations.

Our global clients simultaneously operate and modernize essential business operations, and learn to leverage emerging technology such as generative AI in ways that accelerate time to value, increase agility, reduce costs, and deliver business insights that create and maintain a competitive edge.

Announcing IBM Concert

Control your operations with generative AI-driven insight

What's new

IBM supercharges client value and consultant work with IBM Consulting Advantage, an AI services platform with a library of assistants

Benefits 82%

of executives agree that the benefits they expect from generative AI exceed the potential risks.1

+55%

higher profitability/efficiency performance. Organizations that prioritize their operating model as an enabler of transformation outperform their skills-centric peers in multiple dimensions.2

62%

of companies experience more agility as a result of their current process modernization efforts.3

Capabilities IBM has the deep industry and domain expertise and experience to transform essential processes across your enterprise, from human resources to finance through supply chain and procurement. AI-driven finance and accounting business process operations

With 30,000+ skilled finance and accounting industry practitioners, we can help unleash the value of AI-driven finance, and deliver demonstrable outcomes across financial planning and analytics, procure to pay, order to cash, and record to reporting.

Reimagine your finance operations
Modern talent and HR outsourcing

Our HR and Talent BPO services combine deep process and technology expertise to help you create the essential AI-driven HR processes that result in better end-to-end experiences while reducing operational costs.

Explore an AI-first approach to modern HR operations
Intelligent supply chain operations

Our supply chain business process operations experts are the strategic sources of diverse talent needed to navigate an increasingly complex operating environment in this AI-era. We help our clients fuel strategic reinvention delivering the AI-enabled supply chains of the future.

Build AI-enabled, sustainable supply chains
Intelligent marketing operations  

Our world-class marketing consultants have deep technology expertise and market leadership in data analytics and AI to unravel complexity and realize your vision for increased efficiency and growth.

Explore managed marketing services
Customer service transformation

With AI for customer service, IBM Consulting helps organizations develop a data and AI strategy to transform the customer service experience and empower their employees, delight customers and unlock new revenue streams for improved profitability. 

Unlock efficiency and supercharge your agents with generative AI
AI-driven Procurement transformation

The expertise to infuse Generative AI and automation into core procurement processes, enabling better visibility, decision-making and better understanding of spend, contract management and strategic sourcing.

Procurement outsourcing services
Co-create with IBM Garage™
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology. Learn more
If you can reimagine how work gets done, then you can reinvent an organization. Intelligent workflows start with the experience, bringing AI capabilities on a hybrid cloud platform that empowers employees with data and technology to deliver exponential results. Joanne E. Wright, Senior Vice President, Transformation & Operations, IBM Learn about how IBM transforms “business as usual” with AI and hybrid cloud technologies
Case studies U.S. Open

To help the US Open stay on the cutting edge of customer experience, IBM Consulting built power generative AI models with watsonx.

State Procurement

One of America's largest state governments employs in-depth process analysis to improve procure-to-pay process - with a solution that identified and remedied costly issues.

Anheuser-Busch

AB InBev alleviates its complicated HR landscape, reinvests in more value-added services, and is operating more cost-effectively with the help of IBM Consulting.

Strategic partnerships Consulting services for SAP running on any cloud

IBM provides a full range of SAP consulting and technology solutions to reduce costs and increase agility.

Explore our SAP capabilities
Delivering solutions optimized for Oracle Cloud

We have more than 10,000 dedicated Oracle consultants who have successfully complete more than 6,500 Oracle projects.

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Drive efficiency with Celonis process mining

IBM, Red Hat and Celonis are working to help clients execute at full capacity and rapidly deliver the maximum value from their processes.

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Insights

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Aligning business processes to support agility, drive business outcomes, and enriching data are key factors that make finance transformation Read about it here
IBM positioned as a Leader in the 2023 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing. 92% of polled executives agree that their organization’s workflows will be digitized and will leverage AI-enabled automation by 2025. See what supply chain leaders should do—and stop doing—to capture the generative AI opportunity.
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Finance transformation consulting

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