IBM's approach to business process outsourcing starts with reimagining operational workflows by infusing Agentic AI and process automation to drive performance, resilience, and productivity. We unlock value faster with pre-built cutting-edge AI assets, assistants and agents on a global AI services delivery platform.
Our BPO solutions accelerate time to value, elevate skills and deliver a consumer-grade experience, enabling scalability and more efficient business outcomes. Innovate alongside our domain experts through a personalized approach to redesigning core processes and systems while de-risking operations. We help clients reimagine essential business operations to deliver business insights that create and maintain a competitive edge.
IBM has been named a Leader in the 2025 Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing (F&A BPO), acknowledging our commitment to delivering innovative, for-purpose solutions that empower businesses to transform their finance operations effectively.
With 30,000+ skilled finance and accounting industry practitioners, we can help unleash the value of AI-driven finance, and deliver demonstrable outcomes across financial planning and analytics, procure to pay, order to cash, and record to report.
Our HR and Talent BPO services combine deep process and advanced technology expertise to help you create the essential AI-driven HR processes that result in better customer experiences and cost savings.
Using AI-powered outsourcing services, we’ll help you achieve your hiring needs, develop the best in-house talent, define skilling and retention strategies, transform learning experiences and bridge skill gaps to help unlock your workforce potential.
The expertise to infuse Generative AI and automation into core procurement processes, enabling better real-time visibility, decision-making, and a deeper understanding of spend, contract management, strategic sourcing, supply chain, and pricing.
With AI for customer service, IBM Consulting helps organizations develop a data and AI strategy to transform the customer interaction and empower their employees core competencies, delight customers and unlock new revenue streams for improved profitability.
Boost revenue, enhance customer experience, and raise customer satisfaction for insurance, banking, financial services and more with IBM BPO services.
Read how IBM Consulting helped PepsiCo establish a responsible AI framework, create a unified AI platform, and more.
One of America’s largest state governments employs in-depth process analysis to improve procure-to-pay process - with a solution that identified and cost-efficiency optimization.
AB InBev alleviates its complicated HR landscape, reinvests in more value-added services, and is operating more cost-effectively with the help of IBM Consulting.
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Migrate legacy ERP apps to the cloud and turn finance into a competitive advantage.
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