Overview

IBM Maximo MRO Inventory Optimization

IBM solutions enhanced with Oniqua technologies help your business monitor and manage maintenance-repair-operate (MRO) inventory. The solutions provide insights into both predictive and prescriptive maintenance so parts can be available when needed to help reduce downtime. The Oniqua inventory platform combines statistical analyses, prescriptive analytics and optimization algorithms to deliver decision support through informative dashboards.

 

Doing business with IBM

On December 1, 2018, all billing and accounts receivable processes for cloud and managed hosting services (formerly provided by Oniqua) will be migrating to IBM systems and processes. Beginning with the December 2018 billing cycle, you will receive an IBM invoice generated from IBM billing systems. Obviously, these invoices will look different than previous invoices. Detailed information about how to understand your IBM billing and invoicing changes can be found in the Doing Business with IBM (DBWI) guide. Please note that Asia Pacific (AP) clients should refer to the AP-specific versions of the documents

Customer support

Now that Oniqua is an IBM company, we will be joining the IBM Support Community. The IBM Support Community will be your “one-stop shop” for Customer Support related information. You can go to the Support Community to take advantage of the range of self-service options available to you on our new Support Community

Go to www.ibm.com/mysupport

You can open a case from the Support Community or from “Request Support” in Maximo MRO Inventory Optimization or “Online help” in Oniqua Analytics Solution.

To find your offering, please search using one of the products below:

  • Maximo MRO Inventory Optimization (Oniqua) for IQ Analytics or IQ inventory 
  • Oniqua Analytics Solution or OAS

Support contact details, severity levels, support hours of availability, response times, and other support information and processes can be found at: