Overview

IBM Maximo MRO Inventory Optimization

IBM solutions enhanced with Oniqua technologies help your business monitor and manage maintenance-repair-operate (MRO) inventory. The solutions provide insights into both predictive and prescriptive maintenance so parts can be available when needed to help reduce downtime. The Oniqua inventory platform combines statistical analyses, prescriptive analytics and optimization algorithms to deliver decision support through informative dashboards.

 

Doing business with IBM

On December 1, 2018, all billing and accounts receivable processes for cloud and managed hosting services (formerly provided by Oniqua) will be migrating to IBM systems and processes. Beginning with the December 2018 billing cycle, you will receive an IBM invoice generated from IBM billing systems. Obviously, these invoices will look different than previous invoices. Detailed information about how to understand your IBM billing and invoicing changes can be found in the Doing Business with IBM (DBWI) guide. Please note that Asia Pacific (AP) clients should refer to the AP-specific versions of the documents

Customer support

Get world-class support, training and services. Oniqua’s technical support systems will remain in place until further notice.

IBM will continue to focus on delivering customer satisfaction without compromise
Plans call for Oniqua and IBM Support to become fully integrated in the future. As soon as new options become available, we plan to offer Oniqua customers expanded capabilities through the existing IBM Support infrastructure. For the most current information, bookmark this page and continue to visit.

Future updates
As the integration of Oniqua and IBM support evolves, information regarding future changes to the technical support process will be posted here. However, prior to making any changes, a separate communication outlining modifications to the technical support sites and telephone access will be sent to registered customers via email.

Please note that customers requiring support outside of the regions listed should contact the USA support line.