FAQs

How can my company get vouchers?

Business partners earn vouchers through participation in one of the following programs:

When will I receive my vouchers?

  • Partner Growth Incentive Business Partners PGI requires acceptance of all available targets by midnight GMT on the final day of the first month of each quarter. PGI Vouchers are generally processed within three weeks of accepting a new Skills target. New 2020 PGI vouchers will be emailed starting in mid-January 2020. If your PGI Vouchers have taken longer than three weeks, please notify the PGI support team at:
  • Storage and Server Competency Business Partners - Existing Storage and Power Specialty partners should receive their Storage and Server Competency vouchers in mid to late January 2020. New Competency partners and partners who advance to Expert level should receive their vouchers in the first month following the quarter in which they achieved their entitlement.

Partners who achieve Competency status in… …will receive Competency vouchers between…
4Q 2019 By 17 January, 2020
1Q 2020 By 19 April, 2020
2Q 2020 By 19 July, 2020
3Q 2020 By 18 October, 2020
4Q 2020 By 17 January, 2021

  • PartnerWorld Business Partners - Existing PartnerWorld members will receive their PartnerWorld program level vouchers starting in January 2020. Newly eligible PartnerWorld members and Business Partners who move up a program level should receive their vouchers in the first month following the quarter in which they achieved their entitlement.

How many vouchers will my company receive?

Voucher Program Status Number of Vouchers Discount to Voucher Holder Expiration
Partner Growth Incentive
(PGI)
PGI Partner 4 Class Vouchers and 4 Test Vouchers for each new target accepted Class vouchers - 80% Discount on IBM Systems Classes or Events (*see note)

Test vouchers - 100% Discount on IBM Systems Cert Tests (*see note)
31-Dec-20
Server and Storage Competency Specialist 6 Class Vouchers and 6 Test Vouchers Class vouchers - 100% Discount on Storage or Server Classes and Events

Test vouchers - 100% Discount on Storage or Server Cert Tests
31-Dec-20
Expert 8 Class Vouchers and 8 Test Vouchers
PartnerWorld Program Level Registered** 2 Test Vouchers Class vouchers - 50% Discount on eligible IBM events.***

Test vouchers - 50% Discount on any IBM Cert Test (except mastery)
31-Dec-20
Silver 1 PW Event Vouchers and 4 Test Vouchers
Gold 2 PW Event Vouchers and 6 Test Vouchers
Platinum 3 PW Event Vouchers and 8 Test Vouchers
Value Pack Active Value Pack entitlement 1 PW Event Voucher Event vouchers 50% Discount on eligible IBM events*** 31-Dec-20

Please note: Test Vouchers cannot be used for assessments, badges or mastery exams.

*As of 2018, PGI vouchers can no longer be used for System Z training.
** Registered Partners who meet the capability requirements.
*** Visit the IBM PartnerWorld website for the latest list of eligible events that accept PartnerWorld and Value Pack event vouchers: https://www.ibm.com/partnerworld/program/benefits/education-vouchers.

What kind of vouchers will my company receive?

There are two types of vouchers issued. Education Test vouchers, which provide a discount on IBM Certification tests administered by Pearson VUE, and Education Class vouchers, which provide a discount on IBM Events and Technical Training.

  • Education Class Vouchers - IBM Systems Education Class vouchers can be used for IBM Systems Technical Training and IBM Systems Technical Events, includingIBM TechU Events and IBM Think. Determining course and event eligibility depends on the voucher type.

Voucher Type Can be used for...
Partner Growth Incentive (PGI) Class Voucher Any IBM Systems Events and Technical Training (except for System Z)
Server Competency Class Voucher IBM Systems Power and Linux related events and Technical Training
Storage Competency Class Voucher IBM Systems Storage related Events and Technical Training
PartnerWorld Program Level and Value Pack Event Voucher Select IBM Events, including IBM Think 2020*

* Visit the IBM PartnerWorld website for the latest list of eligible events that accept PartnerWorld and Value Pack event vouchers: www.ibm.com/partnerworld/program/benefits/education-vouchers.

For the latest list of available training and events in your region refer to the Voucher Landing page at www.ibm.com/training/vouchers

  • Education Test Vouchers - Test vouchers can be redeemed for a discount on IBM certification exams with Pearson VUE. More information on available Certification exams and test center locations can be found at www.ibm.com/certify/index. Which Certification Exams can be taken depends on the voucher type.

Voucher Type Can be used for...
Partner Growth Incentive (PGI) Test Voucher Any IBM Systems Certification Test (except for System Z and Mastery exams)
Server Competency Test Voucher IBM Systems Power and Linux related Certification Tests, except Mastery exams
Storage Competency Test Voucher IBM Systems Storage related Certification Tests, except Mastery exams
PartnerWorld Program Level Test Voucher Any IBM Certification Tests, except Mastery exams

Please note: Test Vouchers cannot be used for assessments, badges or mastery exams.

How much of a discount can I get with my vouchers?

Voucher Program Voucher Type Discount
Partner Growth Incentive (PGI) PGI Class Vouchers 80% Discount on IBM Systems Events and Technical Training. * See Note
PGI Test Voucher 100% Discount on IBM Systems Certification Tests
Server Competency Server Competency Class Vouchers 100% Discount on IBM Systems Power and Linux related events and Technical Training
Server Competency Test Voucher 100% Discount on IBM Systems Power and Linux Certification Tests
Storage Competency Storage Competency Class Vouchers 100% Discount on IBM Systems Storage related Events and Technical Training
Storage Competency Test Voucher 100% Discount on IBM Systems Storage Certification Tests
PartnerWorld Program Level and Value Pack PartnerWorld Program Level and Value Pack Event Voucher 50% Discount on select IBM events, including Think 2020, IBM Systems TechU, and other selected events.**
PartnerWorld Program Level Test Voucher 50% Discount on IBM Certification Tests, except mastery exams

Please note: Test Vouchers cannot be used for assessments, badges or mastery exams.

* PGI vouchers have a maximum value of $2100 USD. PGI vouchers cannot be used for System Z training, events or certification testing.
** Visit the IBM PartnerWorld website for the latest list of eligible events that accept PartnerWorld and Value Pack event vouchers: www.ibm.com/partnerworld/program/benefits/education-vouchers.

Can I combine my voucher with other discounts, such as the early bird discount for events?

No. IBM Class Voucher discounts cannot be used with the standard Business Partner discount or combined with any other IBM discounts which might be available.

Can I use a voucher to pay for the cost of travel and living?

No. IBM Class Vouchers cannot be used to cover travel and living (T&L) expenses.

Can I give my voucher to one of my customers or to another Business Partner?

No. IBM Education vouchers may be used by any employee of your company, but they cannot be transferred to your customers or to another Business Partner company. Violation of these terms can result in immediate cancellation of enrollment and loss of assigned vouchers.

How do I know if our company has any vouchers available and where can I find them?

When do my vouchers expire?

Regardless of when they were issued, all vouchers expire on December 31, 2020 and cannot be extended into the next year.

What determines the email address vouchers are sent to and how do I change it?

  • PGI Vouchers - PGI Vouchers are emailed to your company's PGI Administrator. The PGI Administrator is set on PGI Web Site. If you wish to change the name of the PGI Administrator you must request the change via your Distributor who can contact IBM, or via the PGI support team at
  • Competency, PartnerWorld Program Level, and Value Pack Vouchers - Competency, PartnerWorld Program and Value Pack vouchers are emailed to the Primary Relationship Contact (PRC) identified in your company's PartnerWorld Profile. More information on how to find and update your PartnerWorld Profile can be found at: www.ibm.com/partnerworld/page/pps_com_udp_faq

Note: Updates to contact email addresses will affect only those vouchers that were issued after the date of change. Vouchers that were distributed prior to the date of change will continue to show the contact email address that was on record when they were originally issued. Questions regarding the distribution of vouchers should be directed to: .

How can I use my vouchers?

Voucher Program Voucher Type Discount
Partner Growth Incentive (PGI) PGI Class Vouchers 80% Discount on IBM Systems Events and Technical Training. * See Note
PGI Test Voucher 100% Discount on IBM Systems Certification Tests
Server Competency Server Competency Class Vouchers 100% Discount on IBM Systems Power and Linux related events and Technical Training
Server Competency Test Voucher 100% Discount on IBM Systems Power and Linux Certification Tests
Storage Competency Storage Competency Class Vouchers 100% Discount on IBM Systems Storage related Events and Technical Training
Storage Competency Test Voucher 100% Discount on IBM Systems Storage Certification Tests
PartnerWorld Program Level and Value Pack PartnerWorld Program Level and Value Pack Event Voucher 50% Discount on select IBM events, including Think 2020, IBM Systems TechU, and other selected events.**
PartnerWorld Program Level Test Voucher 50% Discount on IBM Certification Tests, except mastery exams

Please note: Test Vouchers cannot be used for assessments, badges or mastery exams.

* PGI vouchers have a maximum value of $2100 USD. PGI vouchers cannot be used for System Z training, events or certification testing.
** Visit the IBM PartnerWorld website for the latest list of eligible events that accept PartnerWorld and Value Pack event vouchers: www.ibm.com/partnerworld/program/benefits/education-vouchers.


  • PGI and Competency Education Class Vouchers - Class vouchers can be used for IBM Systems Technical Training and IBM Systems Technical Events, including TechU Events and IBM Think. You must provide your class voucher number when registering for a class or event (one voucher number per person). Your voucher will be validated and billing will be adjusted accordingly.
  • PartnerWorld Program Level and Value Pack Event Vouchers - PartnerWorld program vouchers are associated with a Business Partner’s program level in PartnerWorld. Business Partners who are Registered (and meet the capability requirement) receive Certification Test Vouchers. Silver, Gold, and Platinum partners earn additional IBM Certification Test and Class/Event vouchers which can be used for any IBM certification test (except mastery) and select IBM Events. Value Pack subscriptions receive an additional event voucher.

    More information on the PartnerWorld program levels can be found at www.ibm.com/partnerworld/program/levels.

    Information on PartnerWorld Vouchers can be found at: www.ibm.com/partnerworld/page/education-and-training-vouchers.
  • Test Vouchers- Test vouchers can be redeemed for a discount on IBM certification exams with Pearson VUE. Pearson VUE requires you to provide the test number when making your test reservation. Pearson VUE will not accept the test voucher numbers after the test has already been taken. More information on available Certification exams and test center locations can be found at www.ibm.com/certify/index

How can I leverage my vouchers by for mentoring and shadowing services?

As an IBM Business Partner, you have a myriad of resources at your disposal to help you expand your technical expertise into new areas, including classroom training, online training, and Redbooks. Making the jump from formal education to actually implementing IBM products in the field, however, is often facilitated by technical mentoring with an experienced, senior consultant.

IBM Systems Lab Services is pleased to offer the following options for using your PGI vouchers, which will significantly lower the cost of technical enablement for your team:

  • Business Partners who have achieved Partner Growth Incentive (PGI), Specialty, or Specialty Elite status for Storage can redeem class vouchers for technical mentoring services on Storage technologies.
  • Business Partners who have achieved PGI, Specialty, or Specialty Elite status for Power can redeem class vouchers for technical mentoring services on Power technologies.

  • Our skilled consultants have the broad architectural knowledge, deep technical skills, and best practices expertise – based on real-world experience – to advise your consultants on solution design, rapid deployment, integration, configuration and optimization of IBM Storage and Power products in key technology segments Power AI, SAP HANA, IBM CloudPrivate, Power 9, IBM Spectrum family products, Storage AI, IBM Cloud Object Storage. Our implementation experts will work with your consultants, at your customer site or remotely, providing deep technical guidance that will enable your teams to support the successful implementation of IBM solutions.

    Technical mentoring engagements can be as short as three days or to meet your needs. You can decide how the mentoring services are best used from project planning, solution design and review to installation and configuration. We are happy to accompany you on site at your customer location or help you remotely, behind the scenes. It’s your choice. Please contact your local Lab Services Market Focal point for more information or to request this offering.

Do I need to present a physical copy of the voucher to enroll in a class or event?

No. IBM no longer requires a copy of the voucher. Students can enroll with just a voucher number.

Is there a deadline by which I must register for an IBM event or technical conference, after which my voucher will be invalid?

There is no specific deadline. You may use your allocated vouchers for IBM events and conferences based on any individual deadlines relating to each event and the expiration date of the voucher. Important Note: In some instances there is a processing fee if you have registered for an event and then, at a later date, submit a voucher for payment. Please pay close attention to the registration directions on the conference site you are registering for.

Who do I contact if I have additional questions regarding vouchers?

Questions related to... ...should be sent to...
PGI Program eligibility and entitlement The PGI Support team:
Competency Program eligibility and entitlement IBM PartnerWorld Contact Services:
www.ibm.com/partnerworld/resources/support
PartnerWorld Program and Value Pack eligibility and entitlement IBM PartnerWorld Contact Services:
www.ibm.com/partnerworld/resources/support
Voucher validation and distribution The Global Voucher team:

Why doesn't my voucher discount show when I enroll in a conference?

As stated in the registration form, the fee will be adjusted when the voucher has been validated. This can take up to 3 working days. Once the voucher has been validated, the fee will be adjusted accordingly and the registration will be confirmed.

What are the IBM Partner Growth Incentive (PGI) Voucher terms and conditions?

  1. This voucher entitles any employee of your company to an 80% discount off published tuition where the 80% does not exceed $2100 USD. (Partners will have to pay the difference regardless of the 80% rule if the tuition cost exceeds $2625 USD). All courses or events may not be available in all countries or geographies, please contact your local representative with any questions.
  2. Vouchers can only be used for Power and Storage related training courses and events.
  3. Unless otherwise noted in the offering description, vouchers are limited to one voucher per student, per enrollment.
  4. Each voucher is uniquely numbered, and the Business Partner company is responsible for ensuring each of their assigned vouchers is only used once. Should the same voucher be used more than once, IBM will attempt to replace the expended voucher with an unused voucher if one is available. If no vouchers are available, the enrollment may be subject to cancellation or registration fees.
  5. Vouchers cannot be used to cover student travel and living (T&L) expenses.
  6. All vouchers must be redeemed by December 31, 2020. There will be no extensions.
  7. This voucher may be used by any employee of the Business Partner company, but it cannot be transferred to customers or employees of other business partner companies. Violation of these terms can result in immediate cancellation of enrollment and loss of assigned vouchers.
  8. Vouchers will be shipped electronically.
  9. To redeem a voucher, the student MUST provide the voucher number upon registration into the class or event.
  10. IBM is not responsible for any expenses incurred by the Business Partner should a class or IBM Systems Technical Event be cancelled prior to the start date of the event.
  11. Vouchers cannot be used to cover late cancellation or no show fees. If you fail to attend a class you are enrolled in without giving proper notification as stated in the enrollment Terms and Conditions, you will be charged the full fee based on the published list price.
  12. This voucher cannot be combined with any other IBM discounts, including early bird discounts.
  13. Vouchers cannot be redeemed for IBM Software or IBM Z training or events.
  14. IBM reserves the right to change the terms and conditions or to cancel the program in its entirety at any time.

What are the IBM Server Systems Competency voucher terms and conditions?

  1. This voucher number entitles any employee of your company to a 100% discount off published tuition for eligible IBM Server Systems courses and technical events where available. All courses or events may not be available in all countries or geographies. Please contact your local representative with any questions.
  2. IBM Server Systems Competency Vouchers can only be used for IBM Server Systems related training courses and events.
  3. Unless otherwise noted in the offering description, vouchers are limited to one voucher per student, per enrollment.
  4. Each voucher is uniquely numbered, and the Business Partner company is responsible for ensuring each of their assigned vouchers is only used once. Should the same voucher be used more than once, IBM will attempt to replace the expended voucher with an unused voucher if one is available. If no vouchers are available, the enrollment may be subject to cancellation or registration fees.
  5. Vouchers cannot be used to cover student travel and living (T&L) expenses.
  6. All vouchers must be redeemed by December 31, 2020. There will be no extensions.
  7. This voucher may be used by any employee of the Business Partner company, but it cannot be transferred to customers or employees of other business partner companies. Violation of these terms can result in immediate cancellation of enrollment and loss of assigned vouchers.
  8. Vouchers will be shipped electronically.
  9. To redeem a voucher, the student MUST provide the voucher number upon registration into the class or event.
  10. IBM is not responsible for any expenses incurred by the Business Partner should a class or IBM Systems Technical Event be cancelled prior to the start date of the event.
  11. Vouchers cannot be used to cover late cancellation or no show fees. If you fail to attend a class you are enrolled in without giving proper notification as stated in the enrollment Terms and Conditions, you will be charged the full fee based on the published list price.
  12. This voucher cannot be combined with any other IBM discounts, including early bird discounts.
  13. The vouchers may not be redeemed for IBM Software training.
  14. IBM reserves the right to change the terms and conditions or to cancel the program in its entirety at any time.

What are the IBM Storage Systems Competency voucher terms and conditions?

  1. This voucher number entitles any employee of your company to a 100% discount off published tuition for eligible IBM Storage Systems courses and technical events where available. All courses or events may not be available in all countries or geographies. Please contact your local representative with any questions.
  2. IBM Storage Systems Competency Vouchers can only be used for IBM Storage Systems related training courses and events.
  3. Unless otherwise noted in the offering description, vouchers are limited to one voucher per student, per enrollment.
  4. Each voucher is uniquely numbered, and the Business Partner company is responsible for ensuring each of their assigned vouchers is only used once. Should the same voucher be used more than once, IBM will attempt to replace the expended voucher with an unused voucher if one is available. If no vouchers are available, the enrollment may be subject to cancellation or registration fees.
  5. Vouchers cannot be used to cover student travel and living (T&L) expenses.
  6. All vouchers must be redeemed by December 31, 2020. There will be no extensions.
  7. This voucher may be used by any employee of the Business Partner company, but it cannot be transferred to customers or employees of other business partner companies. Violation of these terms can result in immediate cancellation of enrollment and loss of assigned vouchers.
  8. Vouchers will be shipped electronically.
  9. To redeem a voucher, the student MUST provide the voucher number upon registration into the class or event.
  10. IBM is not responsible for any expenses incurred by the Business Partner should a class or IBM Systems Technical Event be cancelled prior to the start date of the event.
  11. Vouchers cannot be used to cover late cancellation or no show fees. If you fail to attend a class you are enrolled in without giving proper notification as stated in the enrollment Terms and Conditions, you will be charged the full fee based on the published list price.
  12. This voucher cannot be combined with any other IBM discounts, including early bird discounts.
  13. The vouchers may not be redeemed for IBM Software training.
  14. IBM reserves the right to change the terms and conditions or to cancel the program in its entirety at any time.

What are the IBM PartnerWorld program voucher terms and conditions?

  1. This voucher number entitles any employee of your company to a 50% discount off published tuition for eligible IBM events and IBM certification tests.
  2. A voucher can only be used for select IBM events as published at the PartnerWorld vouchers web site. All events may not be available in all countries or geographies, please contact your local representative with any questions.
  3. Unless otherwise noted in the offering description, vouchers are limited to one voucher per student, per enrollment.
  4. Each voucher is uniquely numbered, and the Business Partner company is responsible for ensuring each of their assigned vouchers is only used once. Should the same voucher be used more than once, IBM will attempt to replace the expended voucher with an unused voucher if one is available. If no vouchers are available, the enrollment may be subject to cancellation or registration fees.
  5. Vouchers cannot be used to cover student or instructor travel and living (T&L) expenses.
  6. All vouchers will be sent electronically.
  7. All vouchers must be redeemed by December 31, 2020. There will be no extensions.
  8. This voucher may be used by any employee of the Business Partner company, but it cannot be transferred to customers or employees of other business partner companies. Violation of these terms can result in immediate cancellation of enrollment and loss of assigned vouchers.
  9. To redeem a voucher, the student MUST provide the voucher number upon registration into the class or event.
  10. IBM is not responsible for any expenses incurred by the Business Partner should a class or IBM Systems Technical Event be cancelled prior to the start date of the event.
  11. Vouchers cannot be used to cover late cancellation or no show fees. If you fail to attend a class you are enrolled in without giving proper notification as stated in the enrollment Terms and Conditions, you will be charged the full fee based on the published list price.
  12. This voucher cannot be combined with any other IBM discounts, including early bird discounts.
  13. IBM reserves the right to change the terms and conditions or to cancel the program in its entirety at any time.