IBM Analytics & Cloud Expert Services

Global Elite clients understand that being able to efficiently collect, securely organize and quickly analyze their company's data and gain business insight is at the core of their competitive differentiation within their respective industries.  Unlocking the value of that corporate data has proven to be an elusive journey for many companies.

The global IBM Services team has deep technology domain expertise and vast solution and implementation experience across private, hybrid and public cloud platforms.

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Analytics Cloud Expert Services (ACES)

Proactive. Preventive. Personal.

Remote Development Services

The IBM Analytics Cloud Expert Services (ACES) team have highly skilled IBM Analytics API experts who can provide Global Elite clients personalized developer assistance and support from quick start projects to end-to-end custom solutions to meet your unique requirements.

Remote Development Services Offerings include:

  • Developer Assist (150 block hours)
  • Designated Developer
  • Cognos Custom Authentication Provider
  • Advanced Visualization
  • Mobile App Customization
  • Cognos Upgrade Automation
  • Cognos Content Store Refinement

Remote Development Services are available across our three new Platform Offerings: Hybrid Data Management, Unified Governance & Integration and Data Science & Business Analytics.

 

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ACES Management Services

The ACES Management Services available to our Global Elite clients can help bridge your IBM Software investments from on-premises to the cloud or between product versions.  This post-deployment offering is ideal for our Global Elite clients who are in need of staff or skill supplementation to support their software solutions maintenance and administration needs.  Examples where ACES Management Services can assist Global Elite clients include:

  • Operations Launch - A 90-day service to assist clients with newly purchased IBM technology
  • JumpStart Services - Up to 50 hours of remote consulting time for product setup & startup activities
  • Essential Management Services - Supplement existing staff with skilled IBM professionals to administer, monitor and create a steady state for your environment
  • Upgrade Bridge - Preserve access to support beyond End of Service (EOS), while moving towards a supported software release

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Premium Support Services

Global Elite clients can further support their IBM software investments by extending beyond IBM's Subscription and Support (S&S) services to meet the specific product and solutions requirements for your company.  The Premium Support technical specialists provide clients with proactive assistance to help plan, deploy, optimize, grow, upgrade and adopt IBM software. Global Elite clients can choose from a broad range of Premium Support offerings which include:

  • Analytics Platform Support
  • Accelerated Value Program (AVP)
  • Enhanced Secure Support
  • Event Readiness Support
  • US Citizens Support
  • On Demand Consulting

Premium Support Services are available across IBM Worldwide cross-platform software technical support.

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Featured Support Offerings

For Global Elites

Analytics Platform Support-Enhanced

For clients with evolving, complex business environments with critical 24x7 operations

  • Priority “Front of the Line” access for all cases
  • Faster response for Critical Severity1 issues
  • Chat with the Lab sessions
  • Virtual training classes
  • Remote consulting hours

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Analytics Platform Support - Premier

For clients with large, demanding environments with innovative solutions where downtime has major impact

All Enhanced Support deliverables, plus:

  • Fastest Severity 1 response
  • Assigned Premier Support Consultant for personalized advice and best practices
  • Comprehensive virtual training suite
  • On-site consulting days
  • Personalized executive business and product roadmap reviews

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Accelerated Value Program (AVP)

AVP is a subscription based service which extend beyond your standard IBM support maintenance to provide Global Elite clients with designated product experts and trusted advisors to facilitate faster adoption, usage and implementation of IBM software solutions, while mitigating risk.

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To purchase Enhanced, Premier or AVP Support, contact your IBM Sales Representative.