State of Salesforce Report 2026 - 2027

How leading Salesforce organizations are moving from AI experimentation to enterprise-wide transformation

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The next wave of AI value starts with Agentforce

Last year’s State of Salesforce study found that 59% of Salesforce customers expected the benefits of agentic AI at scale to outweigh the effort and investment required. A year later, leading organizations are discovering that successful AI transformation takes more than deploying agents. It requires unified data, integrated architecture, a governed system and the organizational discipline to turn pilots into production.

Leaders in the Salesforce system understand that Agentforce can be a transformation engine, not just a technology experiment. Leading enterprises already trust it to run critical interactions. This report explains how your organization can join them.

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Unified and governed data

Agentic AI thrives on trusted, connected data. Unified, well-governed information helps AI agents make smarter decisions and deliver accurate outcomes.

Integrated architecture

Agentforce delivers greater value when connected across the enterprise, enabling seamless workflows, integrated systems and better experiences.

Governed AI system

Leaders are building trusted AI systems that combine technology, governance and security to drive responsible adoption and compliance.

Patterns of execution

AI leaders distinguish themselves not by the tools that they deploy, but by how they deploy them. With governance, accountability and adoption, they scale AI value across the enterprise.

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Leading Salesforce organizations are already using Agentforce to transform critical customer and employee experiences. The opportunity now is to move beyond isolated pilots and to build the capabilities required to scale AI across the enterprise. Discover how today's AI leaders are turning Agentforce into a transformation engine and how your organization can follow their path to value.

Ready to turn AI experimentation into a repeatable pattern of success?

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