Saytel aims to resolve the most common technology challenges for clients. As data volumes grew, it recognized that companies were struggling to find cost-effective, robust options for backups.
Working with IBM, Saytel deployed IBM Cloud Object Storage at three of its data centers to form the basis for new managed services.
Simplifiesstorage management and enables scaling without downtime for customers
Optimizesbackups for clients by reducing restore times and increasing resilience
Enhancesoperational efficiency, enabling competitive pricing
Business challenge story
Tuning into client needs
We live in an increasingly data-intensive world: companies are collecting, generating and storing more than ever before. To comply with industry and government regulations, organizations are also adopting more extreme data retention policies.
For managed service provider and infrastructure expert Saytel, helping clients to overcome data challenges is a business opportunity. The company is continually evolving its services to meet emerging client demands.
Alejandro López Domenech, Project Manager, Infrastructure Division, Saytel, comments, “We’re seeing some clients want to retain data for as long as 40 years. And one copy of data is no longer enough—many companies want secondary backups, to be even more certain they can restore under almost any circumstance.”
Saytel already provided a Backup-as-a-Service (BaaS) offering. However, the company saw an opportunity to simplify management and deliver a more robust service to its clients by refreshing the underlying infrastructure.
Extending a successful partnership
Saytel chose to deploy IBM Cloud Object Storage to support its BaaS offering, attracted by easy integration with the rest of its infrastructure. The company worked closely with IBM to agree on a design and plan the implementation.
López Domenech recalls, “We’ve worked with IBM for many years, so it made sense to build on our strong relationship with them for this project. We have one of the largest install bases of IBM Power Systems running IBM i in Spain, so it was an advantage that IBM Cloud Object Storage integrates so seamlessly with that environment. It also works well with IBM Spectrum® Protect and IBM Spectrum Protect Plus, which are two of the software backup tools that we use. The IBM team was on hand to answer any of our questions and to make the implementation an easy process.”
With support from IBM, Saytel deployed IBM Cloud Object Storage at three of its data centers, enabling geo-dispersion of client data over the three sites for high resilience and high availability. The company is migrating existing BaaS clients to the new environment.
David Moreno García, Pre-sales Infrastructure Services Manager at Saytel, explains, “Our clients didn’t notice anything when we switched them over to IBM Cloud Object Storage—but they will certainly experience the value of the technology if they ever have to restore from their secondary backups. It was critical to us to be able to implement IBM Cloud Object Storage transparently but to now offer a more flexible and easy-to-manage solution.”
Putting minds at rest
Today, Saytel’s clients can benefit from more robust BaaS services, enhancing their ability to bounce back from disaster. López Domenech comments, “Using IBM Cloud Object Storage, we can continue to read and write client data even if one of the three data centers where the solution is deployed goes down. We can restore much faster than was possible using previous technologies, helping our clients continue their operations with minimal interruptions.”
Saytel is seeing the impact of IBM Cloud Object Storage on internal efficiency, with the technology simplifying management of backups. As a result, the company can keep fees for its BaaS offering competitive. López Domenech continues, “IBM Cloud Object Storage is so easy to administer it makes our team’s lives much simpler. It eliminates time-consuming tasks, freeing up more time that we can spend delivering great service to clients.”
Now that it has switched existing BaaS clients to the new technology, Saytel is focused on tapping into the opportunity represented by companies looking for cost-effective secondary backup services. Moreno García adds, “When it comes to the time to scale up IBM Cloud Object Storage, we’re confident that it will be very straightforward, allowing us to move fast on new client prospects. We’re currently in discussions with a leading Spanish pharmaceutical company to provide secondary backups using IBM Cloud Object Storage, so we know that the demand is there.”
Looking further afield, Saytel is investigating integration with enterprise file services solutions to build a new global file system offering. López Domenech concludes, “Next on the agenda, we’re looking into using IBM Cloud Object Storage as a backend for a global file system that will enable our customers to access their files wherever they are. We know that IBM will be behind us every step of the way.”
Founded in 1996, Saytel is part of the Seidor group. Seidor specializes in infrastructure technology and managed services, employing approximately 4800 employees in 83 offices around the world. Saytel serves more than 8,000 clients in a diverse range of sectors.