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Unlock new opportunities by reimagining connectivity with AI
Telecom 2030: Dial in for a decade of opportunity
Worker on telecommunications tower
Unlock revenue opportunities and drive cost-leadership with AI

Telcos are at an inflection point. With increasing pressures to meet rising customer expectations, reduce agent turnover, lower costs and increase revenues, CSPs are turning to the opportunities offered across the board, including traditional and generative AI.

While AI can be the catalyst for transformation and can help elevate customer services and optimize network automation, it is essential to understand how to scale AI models in a responsible and trusted way.

In the news: GSMA and IBM collaborate to Accelerate AI adoption and skills for the telco sector


Put AI to work for customer services in telecommunication

Find out why responsible AI is essential to transforming customer service in telecom—and how to meet service aspirations that may have seemed unthinkable before by combining the capabilities of traditional and generative AI.

Explore IBM's telecommunications consulting services


Transform standard support into exceptional care
IBM Cloud Pak for Network Automation

Establish telecom network assurance and zero touch for end-to-end network operations.

IBM SevOne Network Performance Management

Translate raw performance data into actionable insights with system-wide visibility for managing service performance.

IBM Cloud Satellite

Deploy and run apps with low latency, security and data privacy across the hybrid cloud.

IBM Cloud Pak for Security

Protect the networks to gain trust for enterprise critical workloads.

IBM Cloud Pak for Data

With MLOps and Trustworthy AI, automate data collection and model building, deployment, and governance to drive trust across the AI lifecycle.

Case studies Bharti Airtel

Airtel and IBM work together to bring secured edge cloud services to Indian enterprises.

Dish Network

Revolutionizing 5G delivery by unleashing the power of network automation.

Vodafone Idea

Vodafone and IBM join forces in exploration of quantum-safe cryptography and quantum computing technology.

Insights Post-Quantum Cryptography 

Secure networks, devices and systems with Quantum-safe security technology.


Read the impact-assessment paper
Telecom for a 5G future

With the advancement of 5G, telecom operators must rethink how they use connectivity to create business value.

Read the 5G future report
Security in the Quantum era

Developing “quantum-safe” cryptography capabilities is crucial to maintaining data security and integrity for critical applications.

Read the IBV client report
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