Deliver frictionless support experiences across channels, powered by enterprise-ready AI that integrates seamlessly with your existing systems
Earning loyalty with every conversation
Today’s customers expect more—instant answers, personalized service and zero friction. But most contact centers are stuck with legacy systems, siloed tools and outdated interactive voice responses (IVRs) that can’t keep up.
IBM® watsonx Orchestrate® puts powerful AI agents at your fingertips—so you can deliver standout service without bloating your team or your budget. When customers feel truly supported, they don’t just stay, they advocate.
Build artificial intelligence (AI) agents on our intuitive interface, no coding skills required. Preview, optimize and rapidly deploy for your specific customer service workflows.
Bridge the gap between agents and common enterprise applications. Use prebuilt tools that connect to over 80 leading enterprise apps.
Manage authentication centrally across several application programming interfaces (APIs) and systems with enterprise-grade security controls.
Give your AI agents a voice
See how IBM watsonx Orchestrate brings natural, human-sounding conversations to complex workflows—handling tasks across systems, confirming bookings, and handing off to a human without missing a beat. Seamlessly integrate with your existing business systems and telephony. Connect to any AI model or automation tool. Enable natural, human-sounding conversations with smart routing and effortless handoffs to human agents—all in one unified experience.The outcome? Faster resolutions. Happier customers. A more efficient business, at scale.
Meet your agentic AI support team
IBM watsonx Orchestrate is redefining what AI can do in the contact center—tackling today’s toughest service challenges with intelligent, agentic AI.
Deliver fast, accurate support across any channel—web chat, phone, SMS and social apps. These agents are built with contextual awareness and reasoning capabilities, handling complex, multistep tasks and guiding customers to resolution—without human intervention.
Built on the same intelligent foundation, voice AI Agents bring those capabilities to the phone. They adapt to pauses, tone and corrections—creating smooth, trust-building conversations that reduce call fatigue and keep customers engaged.
Support your human agents in real time. Agent Assist surfaces the right answers, suggests next-best actions, and reduces cognitive load—especially in complex or regulated scenarios—so your team can deliver faster, more confident service.
Deliver fast, accurate support across any channel—web chat, phone, SMS and social apps. These agents are built with contextual awareness and reasoning capabilities, handling complex, multistep tasks and guiding customers to resolution—without human intervention.
Built on the same intelligent foundation, voice AI Agents bring those capabilities to the phone. They adapt to pauses, tone and corrections—creating smooth, trust-building conversations that reduce call fatigue and keep customers engaged.
Support your human agents in real time. Agent Assist surfaces the right answers, suggests next-best actions, and reduces cognitive load—especially in complex or regulated scenarios—so your team can deliver faster, more confident service.
Resolve more inquiries on first contact—across any channel.
Deliver accurate, compliant, brand-aligned experiences every time.
AI hands off full context to human agents—no repeating, no frustration.
Let your team focus on what matters. AI handles the routine and supports the complex.
Say goodbye to robotic interactions. Build confidence with natural-sounding AI.
Scale effortlessly during peak times and across languages—without increasing headcount.
Integrations for the customer care professional
IBM watsonx Orchestrate empowers customer care teams to launch AI agents that work with 80+ leading enterprise apps, tapping into a broad set of tools and systems that companies use every day.
