Add IBM cloud experts to your team

Need a dedicated team of certified engineers and cloud experts to monitor, adjust and report to you on the overall performance of your infrastructure? Consider a fully managed IBM Cloud hosting solution. Best for large, multi-faceted deployments — for which your IBM Cloud hosting team monitors everything around the clock, managing databases, security and backups.

Key benefits

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On demand

Quickly get solutions up and running with one-day deployment.

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Higher flexibility

Have all or part of your infrastructure managed — with all services available month to month.

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Expert management

Get around-the-clock support, regular account reviews and a customized reporting and escalation process.

Services

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Backup

IBM sets up and manages your backup and recovery solution using leading high-availability technologies and industry practices.

 

Managed cloud hosting database strategy

Database strategy

Based on detailed understanding of your current database implementation and your performance expectations, your IBM Cloud DBA architects, implements and deploys the database infrastructure and then oversees a management plan for achieving both immediate and long-term objectives.

 

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Monitoring

Your dedicated IBM Cloud team of engineers collaborates with you in designing a detailed monitoring plan, including an escalation process. You have constant and full access to usage, incident and maintenance reports.

 

Security

IBM assesses your needs and creates the optimal security strategy for locking down your environment while providing flexibility for peak performance. Security procedures use industry best practices from sources including The Center for Internet Security (CIS), Microsoft, Red Hat, and more. All IBM Cloud data center facilities are SOC 2 certified.

Team

Certified senior engineers perform four roles in creating and managing your solution.

Technical Account Manager (TAM)

Your TAM manages all requests and issues, including escalations, from start to finish.

 

Senior Systems Engineer (SSE)

After architecting and deploying your database systems in collaboration with your team, your IBM Cloud DBA monitors, optimizes performance, oversees backups, and plans and implements growth of your database.

Extended Support Team

Certified specialists — datacenter ops and change control engineers, account analysts — assist in optimizing your hosted infrastructure.

 

Senior Database Administrator (DBA)

This is your primary resource for optimizing the performance, growth, monitoring, and backup of your database.

 

Methodology

Designing, deploying, and managing your managed infrastructure solution follows three processes. The Executive Dashboard gives you near real-time status on tickets, backups, bandwidth usage, uptime and all other information related to normal monitoring of the health and performance of your infrastructure.

 

 

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Learn more about our managed hosting options.