Incident management vs. problem management: What’s the difference?
9 min read - Every day, billions of people globally use their computers or mobile devices to access the Internet. Invariably, some of those users attempt to access a website that is either slow to load or prone to crashing. One reason that the website underperformed is that too many people were trying to access the site at the same time, overwhelming the servers. However, it also could be indicative of a larger concern, including DNS misconfiguration, a lasting server failure or a malicious…