Accelerating digital transformation

Government agencies are witnessing the digital transformation of health and
human services, from child welfare to citizen access and processing. Driving this
transformation is a renewed focus on users and outcomes, enabled by the
innovative reuse of high-value data and processes, and adoption of emerging
analytics technology.

Let IBM guide your transformation journey. As your strategic partner, we bring
smart, innovative experts with vision for this market and 25+ years of expertise
supporting agencies around the globe. Our solutions are developed by caseworkers
for caseworkers with deep domain expertise embedded to accelerate your
modernization plans.


Human-centered design

Deliver modern, human-centered experiences and systems of engagement for citizens, caseworkers and providers, including mobile and offline access

Accelerated value

Supports accelerated time to value with prebuilt, domain-specific business processes, data models, and rules, and an open API platform.

Flexible platform

Access prebuilt eligibility, entitlement and social program business processes, open APIs, modular deployment options, and delivery through any cloud


Used by agencies across the globe to provide secure, compliant and scalable solutions which incorporate global government standards and best practice.

Featured Solutions

Child Welfare

Transform child welfare service delivery and help improve safety and outcomes.

Citizen Engagement

Build personalized, citizen-centric digital services with outstanding user experience.

a woman using a laptop computer

Integrated Eligibility

Provide eligibility screening, full eligibility and entitlement determination and outcome management.

Employment & Disability Management

Support organizations delivering individual care, rehabilitation and income support.

Success stories

Clark County Nevada Department of Social Services

Increases operational insight and control for organizations.

New York City 

Transforms the engagement process - now millions of New Yorkers, can access services online anytime, anywhere. 

Social Security Scotland

The Scottish Government implemented a cloud-first approach and has paid out more than GBP 190 million to nearly 100,000 households.