Powering digital government

As a government agency, you are witnessing the digital transformation of government services. Driving the transformation is new focus on users and outcomes, the effective and innovative reuse of high value data and processes, and adoption of emerging AI technology.

Developed specifically for government, IBM’s social program management solutions combine domain-specific business processes, data models and rules with a flexible, open architecture for application modernization, allowing agencies to deliver public services that are adaptable, affordable and sustainable.

Social program management benefits

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Provides a commercial-off-the-shelf enterprise solution designed specifically for the needs of health and human services

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Accelerated value

Supports accelerated time to value with prebuilt, domain-specific business processes, data models, and rules, and an open API platform

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Deploys on the cloud or on premises. Incrementally replace existing systems, module-by-module or program-by-program, depending on agency needs

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Used by agencies across the globe to provide secure, compliant and scalable solutions which incorporate global government standards and best practice

Social program management products

Child Welfare

Transform child welfare service delivery and help improve safety and outcomes.

Universal Access

Build personalized, citizen-centric digital services with outstanding user experience.

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Integrated Eligibility

Provide eligibility screening, full eligibility and entitlement determination and outcome management.

Employment & Disability Management

Support organizations delivering individual care, rehabilitation and income support.

Client success stories

Clark County Nevada Department of Social Services

Increases operational insight and control for organizations

NYC Department of Social Services

Transforms the process of engaging with government for citizens in need

City of Hamburg

Improves the speed and efficiency of dealing with allegations of child abuse/neglect

North Carolina

Improving child and family outcomes with a modern solution, agile techniques and phased, modular deployments

Thought leadership from the Research Institute

The IBM Research Institute for Health and Human Services is the health and social policy research arm of IBM Watson Health. Its mission is to help communities and governments build innovative supports and service delivery models that are responsive to the needs and aspirations of the people they serve.

Additional resources

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