What is Watson?

IBM’s portfolio of business-ready tools, applications and solutions, designed to reduce the costs and hurdles of AI adoption while optimizing outcomes and responsible use of AI.

Watson logo

#1

Ranking in IDC’s AI Market for 2020 market share 

70%

of global banking institutions use Watson

13

of the top 14 systems integrators use Watson

Why Watson

Operationalize AI and transform how work gets done with our proven capabilities and experience with +100 million users.

Watson solutions

Put Watson to work at scale across your business with IBM’s industry-leading portfolio of AI solutions.

Watson customer successes

Financial

GM Financial logo

To improve the customer experience, GM Financial replaced their basic chatbot with Watson Assistant, automating responses to customer inquiries and enabling agents to focus on more complex work.

Travel

Lufthansa logo

In partnership with IBM Watson Advertising and by leveraging IBM Watson-powered Natural Language Understanding, Lufthansa was able to deliver unique travel inspiration through personalized conversations with customers.

Healthcare

GSK logo

In just 10 months, GSK launched 16 virtual assistants to improve customer satisfaction and employee productivity with Watson Assistant. Now, clients and field sellers can get answers to even their most complicated questions.

Retail

BEHR logo

BEHR leveraged IBM Watson Advertising Conversations to reach and engage with consumers in 1:1, personalized conversations, showcasing BEHR's top-of-the-category benefits, and helping increase brand favorability and purchase intent.

Services

Ernst & Young logo

AI is changing the way transaction diligence is performed at EY. With Watson Discovery EY can provide better transaction advice to clients, which they in turn can use to make better decisions and drive better outcomes.

Security

CMC Technology logo

Leading security expert CMC TS wanted to stay ahead of its market competitors. It teamed up with IBM to expand its security offerings with IBM Security Resilient software and IBM QRadar Advisor with Watson software.

Supply Chain

Greenworks logo

Greenworks saves 40% in IT costs by implementing IBM Sterling Supply Chain Business Network platform with Business Transaction Intelligence to give business users deep insight into their orders.

World-changing AI, built responsibly

Watson products and solutions are grounded in science, human-centered design, and inclusivity.

Get the most out of Watson with IBM Cloud® Paks

An open, faster, more secure way to move more workloads to cloud and AI

IBM Cloud Paks give developers, data managers and administrators an open environment to quickly build new cloud-native applications, modernize existing applications, and extend the AI capabilities of IBM Watson into their business in a consistent manner across multiple clouds.

Explore IBM Cloud Paks →

Explore the Watson product catalog

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