Overview

Conversational AI for fast and friendly customer care

We bet both you and your customers would like interactions to be friendlier and faster. To help you deliver that full functionality, IBM Watson Assistant (63.4 KB) brings you a conversational artificial intelligence platform designed to help remove the friction of traditional support, and to deliver exceptional customer care based on the advantage of AI.

While you improve customer experience with a single path to providing improved chat, intelligent AI virtual agent, and human agent contact center support, you also gain a new, intuitive interface that empowers everyone in your organization to build and maintain AI-powered virtual agents and AI-powered chatbots — without having to write a single line of code.

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Boost your financial results

Customer satisfaction

99%

99% of our clients report an increase in customer satisfaction across 1,005 respondents surveyed by IBM and Oxford Economics.

Reduce costs

99%

99% report a reduction in cost per contact (PDF, 888 KB) with virtual agent technology and an estimated USD 5.50 cost savings per contained conversation.

Return on investment

96%

96% exceeded, achieved, or expect to achieve their anticipated ROI for their virtual agent technology implementation.

Testimonials