What it can do for your business

Watson Explorer is a cognitive search and content analysis platform that gives you access to insights from all the data you care about, so you can drive business performance and growth. Search and analyze structured, unstructured, internal, external and public content to uncover trends and patterns that improve decision-making, customer service and ROI. Leverage built-in machine learning, natural language processing and next-gen APIs to unlock hidden value in ALL your data. Gain a secure 360-degree view of customers, in context, to deliver superior experiences.

Improve customer engagement

WestPac Bank in New Zealand used Watson Explorer to increase customer interactions from 40% to 92%, transforming the way the bank engages with its customers.

Achieve increased savings

In call centers, unified data access reduces average call handling times (AHT) — and an average of one second shaved off per call could result in $1 million in annual savings.

Reduce response times

For an international insurance company that processes millions of claims a year, a complex claim that took 2 days to process can now be completed in just 10 minutes.

Key features

Powerful indexing and search

Empower employees and customers by delivering the right information at the right time. Perform real-time search on structured and unstructured data, across many sources, to turn data into knowledge.

Powerful indexing and search

Empower employees and customers by delivering the right information at the right time. Perform real-time search on structured and unstructured data, across many sources, to turn data into knowledge.

Advanced content analysis

Aggregate, analyze and visualize large volumes of unstructured and structured data to extract meaning, reveal hidden insights and patterns, and enable better decision-making.

Advanced content analysis

Aggregate, analyze and visualize large volumes of unstructured and structured data to extract meaning, reveal hidden insights and patterns, and enable better decision-making.

Cognitive capabilities

Get more than just big data insights with cognitive capabilities, like natural language processing, machine learning, AI and next-gen APIs.

Cognitive capabilities

Get more than just big data insights with cognitive capabilities, like natural language processing, machine learning, AI and next-gen APIs.

    Powerful indexing and search

    Empower employees and customers by delivering the right information at the right time. Perform real-time search on structured and unstructured data, across many sources, to turn data into knowledge.

    Advanced content analysis

    Aggregate, analyze and visualize large volumes of unstructured and structured data to extract meaning, reveal hidden insights and patterns, and enable better decision-making.

    Cognitive capabilities

    Get more than just big data insights with cognitive capabilities, like natural language processing, machine learning, AI and next-gen APIs.