IBM acquires Instana, a leading enterprise observability platform


What is IBM Cloud Pak® for Watson AIOps?

IBM Cloud Pak for Watson AIOps is an AIOps platform that deploys advanced, explainable AI across the ITOps toolchain so you can confidently assess, diagnose and resolve incidents across mission-critical workloads. It's a unique application-centric approach to ITOps that helps you automate labor-intensive IT processes and proactively mitigate high impact events. Improve responsiveness and reduce risk with AI at the core of your IT operations mission.

If you’re looking for Netcool® Operations Insight, IBM Cloud Pak® for Multicloud Management or any of IBM's previous IT management offerings, IBM Cloud Pak for Watson AIOps is the evolution of your current entitlement.

Use cases

Incident resolution

A screenshot of Watson AIOps incident detection in a payment ops chat

Incident resolution

IBM Cloud Pak for Watson AIOps helps IT teams unlock the solutions hidden in your existing data. IBM's AIOps tool identifies and gathers signals across a variety of structured and unstructured data sources.

Governance and compliance

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Governance and compliance

Put resources to use across environments with confidence. Detect anomalies in policy violations and governance events, and use the AIOps platform to automate runbooks to deploy automatically across environments.

Application operations

Screen with events timeline, deployment topology, service dependencies and golden signals

Application operations

Application-centric AIOps delivers a single source of truth for management. You'll be able to automatically identify downstream dependencies and automate remediation to proactively prevent outages.

Cost management

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Cost management

Define cost models based on metered IT resource utilization or allocation and associated custom rate cards. Also automate to optimize your infrastructure and application deployments.

DevSecOps modeling

Watson AI Chat Ops screen showing incident detection

DevSecOps modeling

IBM's AIOps platform ensures cross-functional teams access the same data and can trust ChatOps-delivered recommendations derived from predictive modeling and learned user interactions.


Transform IT operations with AIOps and ChatOps.


Build an integrated, AI-driven toolchain for DevSecOps management

Group events

Automatically see top-ranked similar incidents to any given event description for faster resolution.

Detect anomalies

Let automatic parsing detect anomalies in logs and alerts earlier than rule-based alerts.

Acclimate to your apps

Correlate, curate and highlight the most relevant data across tools without manual investigation.

Localize incidents

Derive root fault component and blast radius of affected components to isolate problems faster.

Manage proactively

Proactively avoid incidents with explainable AI that advises based on inputs across DevSecOps.

Remediate change risk

Validate policies during development with AI-driven reports on policy risk at the time of code build.

One platform

IBM Cloud Pak for Watson AIOps is part of the IBM Automation platform

Tap into shared automation services to get insight into how your processes run. Visualize hotspots and bottlenecks, pinpoint what to fix with event detection and use financial impact information to prioritize which issues to address first.

Process mining

Create a visual representation of the data flowing through your business and pinpoint bottlenecks in your operations.

Automation insights

Draw on advanced AI and analytics to create a baseline that you’ll use to track key performance indicators (KPIs) over time.

Robotic process automation

Use attended and unattended bots to build robust automations that augment the work done by your human workforce.


We offer software, services and consulting — and it's all cloud-agnostic. Choose what works for you.

Move forward on your own

Gain a secure path to the cloud by buying only what you need from this or other IBM Cloud Pak containerized software solutions.

Move forward with some help

Work alongside our experts to assess your portfolio, implement quick, agile change and set the course for your AIOps future.

Move forward by letting us do it for you

Focus on innovation and keep existing resources in place by letting our experts manage your ongoing AIOps needs.

Technology partners

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Next steps

See how IBM Cloud Pak for Watson AIOps can transform your IT operations.

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