Unlock the potential of your customer service operations
Watson Assistant is designed to extend and enhance your current customer service applications and resources, giving customers and agents the answers they need wherever they are.
- Seamlessly route customers to the right agent
- Respond to customer inquiries via phone and digital channels
- Find answers within any existing structured or unstructured content
- Trigger actions and interact with additional systems and more
Boost your financial results
Don’t see your system?
Ask about Bring-Your-Own-Service-Desk to connect to any contact center platform
Extend your assistant
We looked at a range of solutions from different vendors, but most products focused on just one medium – social media, for example – rather than providing a holistic solution across all channels.