Introduction

What is process mapping?

Process mapping is the first step of any automation strategy. It helps nontechnical people work across departments to see a process landscape.

Why is process mapping important?

Inefficient processes cost you time and money. Bottlenecks, complexities and a lack of understanding mask opportunities for process improvement. Process modeling helps you gain better visibility into business operations so you can create efficiencies at scale. What's your process mapping maturity?

Benefits

Eliminate your silos

Engage cross-organizational subject matter experts to document and design better processes.

Optimize business operations

Analyze existing processes to identify areas of improvement quickly and easily.

Keep a single version of truth

Store process maps in a common tool so you have an updated record of business operations.

Which processes do you map?

Guide your next steps by answering these questions about your existing processes.

  • Which processes result in customer dissatisfaction?
  • Which processes have obvious problems?
  • Which processes are high cost or high volume?
  • Which processes require significant manual intervention?
  • Do employees make decisions manually, make inconsistent errors or apply the wrong policies?
  • Is there an area of your business that you want to automate?

See it in action

Testimonial

Solutions

Explore the full set of IBM solutions for automating all types of work at scale.

Explore the process mapping tool from IBM

Collaborate your way to better business processes

Resources

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Learn more about process mapping

Explore best practices for creating a process map to help move your business forward at our IBM Cloud® Learn Hub page.