IT operations management – ITOM

Empower your IT operations to identify, isolate and resolve problems before they impact your business services

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Three ways ITOM solutions benefit your business

Ensure the success of your IT operations

As an IT operations manager, you need to make sure that all of your key application services are always available to your customers and performing as expected, while driving efficiency on all levels.

Gain full control of your IT infrastructure

As part of an IT operations team, take complete ownership of issues in your operations environment by leveraging automation tools that can help you efficiently triage and resolve outage situations.

Resolve problems faster

Reducing mean time to recover (MTTR) issues is critical to your business services. IBM Netcool Operations Insights provides analytic-based tools that allow you to conduct transaction-level analysis for greater operational agility.


Insights for more proactive operations

Discover how cognitive capabilities have revolutionized service management.


Six years running

IBM named a leader in 2016 Gartner Magic Quadrant for Operations Support Systems.

ITOM from IBM can help you:

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Maximize operational effectiveness

Gain cognitive insight into the health and performance of your applications and associated IT and network infrastructures across local, hybrid and cloud environments.

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Improve operational efficiency

Leverage real-time analytics to help identify, isolate and resolve problems faster.

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Increase operational reliability and agility

Use event-driven guidance, automation and notification to prompt the right activity to fix the most important issues.

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Reduce cost

Achieve a single view and central consolidation point for events and problem reports from throughout your operations environment.


Claranet uses event analytics for better IT event management insights

Read the case studyWatch the video

Advanced event analytics allows Claranet to reduce the number of trouble tickets and focus more time and resources on addressing our customers’ most important business-critical issues.

Jason Taylor, Senior Systems Engeineer, Claranet Group Ltd.

ITOM solutions from IBM

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Netcool Operations Insights

Use real-time and historical analytics to identify, isolate and resolve problems before they impact your business.

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IBM Runbook Automation

Create and execute runbooks for faster, more repeatable and consistent problem resolution.

Screen shot from IBM Alert Notification product

IBM Alert Notification

Receive instant notifications of problem occurrences in your IT operations, by email, SMS and voice message.

Screen shot from  IBM Operations Analytics – Log Analysis product

IBM Operations Analytics

Turn terabytes of big operational data into understandable and actionable insights for quicker problem solving and better service.

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1-844-95-CLOUD (Priority code: CLOUD)