Business challenge

More and more staff members at Delfland Water Authority work in the field. To minimize the administrative burdens and security risks involved, the water authority wanted to manage their mobile devices from a central location.

Transformation

Using IBM MaaS360 Enterprise Mobility Management, Delfland can manage all their mobile devices from one central location in the cloud, for both business and personal devices. This includes implementing application updates, applying security patches, and setting up password- based authorization.

Results

Increased

security of mobile device management

Faster

prevention and resolution of potential security leaks

Automatic

implementation of company-wide security settings for mobile devices

Business challenge story

Need for security

Are there any fissures in the dike? Is the water quality acceptable? Is a canal lock operating properly? Staff members of the Delfland Water Authority often work in the field. That requires mobile devices so they can safely do their work anywhere, anytime – without running into time-consuming, complicated management. With IBM MaaS360, the IBM Enterprise Mobility Management solution, Delfland has a solid solution at their disposal to expertly resolve these issues.

The Delfland Water Authority ensures everyone will keep their feet dry and will have clean water in an area of about 400 square kilometers, between Hoek van Holland and Zoetermeer. In order to do this, Delfland’s activities include keeping a very close eye on water levels in waterways, canals and ditches. The water level is regulated by means of canal locks and pumps. Delfland also purifies wastewater for households and companies in the area. To this end, Delfland manages wastewater purification plants and checks water quality. The Water Authority takes care of all these things from various locations in and around Delft.

Smartphones and tablets have become indispensable for the daily operations of Delfland staff members. They use these devices to check their email, work on business documents in project environments, and share their inspection information on flood barriers in geo apps. “Our people use their smartphone both for business and private matters, and that raises security risks,” says Ashil Alemyar, IT project manager at the Delfland Water Authority. “Consider for instance a child accidentally changing their father or mother’s phone settings, or a data leak in an app, or someone who leaves his smartphone on the train by accident.” In addition, Delfland faces another challenge in the field of security: complying with the BiWA security regulations on baseline information security for Water Authorities. Among other things, these regulations stipulate that water authorities are responsible for the information security on mobile devices and their safe management.

How can we keep the security on all of our smartphones and tablets at an acceptable level? And in such a way that it does not take too much of our time? The IT team at the Delfland Water Authority decided to look for a suitable solution to centrally manage all their mobile devices. Delfland found mobility specialist Detron fairly quickly. “Detron has been an excellent help to us from the very first step. From selection of the proper management solution and proof of concept up to implementation and after-care,” says Alemyar. “In consultation with Detron, we chose the IBM solution MaaS360. That fits our security and management requirements perfectly.” The future needs also played a role in this choice. “We know that IBM is a major player and reliable software supplier, and as such they need to keep up with IT trends, which means we are assured of the required up-to-date functionality and security in the future as well.”

We know that IBM is a major player and reliable software supplier, and as such they need to keep up with IT trends, which means we are assured of the required up-to-date functionality and security in the future as well.

—Ashil Alemyar, IT Project Manager, The Delfland Water Authority

Transformation story

Complete relief

IBM MaaS360 Enterprise Mobility Management is a solution for managing mobile devices, apps, personal and corporate content, and mobile access to businesses resources. Using this solution, Delfland can manage all their mobile devices from one central location in the cloud, for both business and personal devices. This includes implementing application updates, applying security patches, and setting up password- based authorization. A PIN is required – at least for the use of business apps on a smartphone or tablet. The IBM MaaS360 container separates the business and private environments on a mobile device. In addition to the management solution, the water authority uses IBM Trusteer as Mobile Threat Management solution. This anti-malware software is the first line of defense against online threats such as viruses and phishing attacks. IBM Trusteer and IBM MaaS360 are integrated, so the security status of mobile devices is clearly displayed at a glance in this management solution.

Alemyar: “The implementation and the roll-out of the MaaS360 software to our devices has been outsourced completely to Detron. In individual sessions, the staff members were helped with the installation and received a short explanation about its effect. This has considerably increased support and acceptance for the use of this software.” The Delfland Water Authority has also outsourced all logistic and replacement services for its smartphones to Detron.

By combining this with MaaS360, an optimal situation has been created in which staff productivity and data security are guaranteed.

The Delfland staff members have a wide range of smartphones and tablets running a variety of operating systems. “But that is not a problem,” says Alemyar. “The apps our people use, including apps for their agenda, email or other work applications, have a similar look and feel in iOS and Android. This allows us to give users platform-independent access to all sources.” The IT administrators at the water authority also benefit from this uniformity. “Through MaaS360, we offer all of our solutions within what is known as a ‘container’. That makes it very user-friendly and clear, because administrators know exactly where they are at. For instance, we know the status of updates and who is using which applications.”

By using IBM MaaS360, Delfland can do all their administrative tasks in the cloud from a central location. That makes administration of mobile devices easy and efficient. Alemyar: “It is a cloud solution, so we do not need to worry about things like applying patches or installing a new version. IBM takes care of that.” Delfland can now implement changes or a company-wide security policy for all connected mobile devices in one go. “For instance, mail configuration: that no longer needs to be implemented manually per device. These days, we just install the app and all required settings are implemented automatically.”

 

Through MaaS360, we offer all of our solutions within what is known as a ‘container’. That makes it very user-friendly and clear, because administrators know exactly where they are at. For instance, we know the status of updates and who is using which applications.

—Ashil Alemyar, IT Project Manager, The Delfland Water Authority

Results story

Watertight security

The Delfland Water Authority has everything it needs to secure all mobile devices through a single security policy. Alemyar: “99 percent of our staff members currently use MaaS360. That means that we can block the use of certain applications, such as webmail, outside the container on all their smartphones and tablets.” In addition, the water authority uses IBM Trusteer. “Mobile threat management is important to us, because our staff members also use their business smartphone or tablet privately. As a result, there is a risk that mobile devices might accidentally get infected with malware. By combining MaaS360 with IBM Trusteer, we can prevent or fix a potential security leak better and easier.”

In addition to tablets and smartphones, Del and employees also use laptops. “We intend to manage these devices with MaaS360 as well. Detron can help us manage the roll-out on laptops too,” explains Alemyar. “Since the management solution is platform-independent, we can manage and secure every mobile device in MaaS360. We can rest assured that we will have access to easy, efficient, secure Mobile Device Management, now and in the future.”

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About The Delfland Water Authority

The Delfland Water Authority is one of the Netherlands' twenty-two water authorities. The area in which Delfland operates is bordered by the North Sea, the Nieuwe Waterweg and the Berkel en Rodenrijs line, Zoetermeer and Wassenaar.

Solution Components

  • MaaS360 Mobile Sec & Mgt SaaS
  • Maas360
  • Trusteer Fraud Protection
  • Trusteer Mobile SDK

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