Introduction

What is process mapping?

Process mapping is any automation strategy’s first step. It lets non-technical people work across departments to see a process landscape.

Why is process mapping important?

Inefficient processes cost you time and money. Bottlenecks, complexities and a lack of understanding mask opportunities for process improvement. Process modeling lets you gain better visibility into business operations, helping you create efficiencies at scale. What’s your process mapping maturity?

Take the self-assessment

Benefits

Eliminate your silos

Engage cross-organizational subject matter experts to document and design processes.

Optimize business operations

Quickly and easily analyze existing processes to identify areas of improvement.

Keep a single version of truth

Store process maps in a common tool so you have an updated record of business operations.

Which processes do you map?

Guide your next steps by answering these questions about your existing processes.

  • Which processes result in customer dissatisfaction?
  • Which processes have obvious problems?
  • Which processes are high cost or high volume?
  • Which processes require significant manual intervention?
  • Do employees make decisions manually, make inconsistent errors or apply the wrong policies?
  • Is there an area of your business that you want to automate?

 

Read how to get the most out of process mapping (link resides outside IBM)

See it in action

Process mapping in a minute

Watch a one-minute overview of how to map and optimize your business processes — visually, simply and collaboratively — with IBM Blueworks Live.

Testimonial

“If you are using Visio to model processes, save yourself and start using Blueworks Live...you'll never turn back once you do. You can model processes quickly, share them easily and diagram decisions well.”
— G2 Crowd reviewer

Go to G2 Crowd review (link reside outside IBM)

Case studies

See how clients are using Blueworks Live to transform business operations.

Platform

Tap into the platform’s full set of capabilities for automating all types of work at scale.

Related capabilities

Explore IBM’s process mapping tool

Collaborate your way to better business processes.

Sign up for the latest insights

Get the IBM Automation Insider newsletter for expert advice, product updates, use cases and more.