Put AI to work

Rethink workflows and improve outcomes with IBM Watson®

Infuse IBM Watson® into your apps and workflows to tap into organizational data and put AI to work across multiple departments, including finance, customer care and supply chain. With IBM Watson, you can create better, more personalized experiences for customers, scale the expertise of your best people across the organization, and make smarter decisions based on deep insights from data.

Use cases

AI for customer service

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AI for customer service

Improve customer and employee experiences with IBM Watson Assistant – the smarter AI assistant for business.

AI for financial operations

Cityscape

AI for financial operations

Increase agility and efficiency in financial planning and analysis with smarter performance management. Collaborate across the organization to create truly integrated plans.

AI for risk and compliance

Traffic moving smoothly

AI for risk and compliance

Accelerate insights and increase efficiency through applied innovation and domain expertise to make timely, risk-aware decisions.

AI for IT operations

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AI for IT operations

Focus on innovation, not outages. Drive new efficiency in your operations to resolve problems quickly in dynamic, data-intensive environments.

Client stories

Resolving 7,000 customer inquiries per day

Humana was able to reduce pre-service calls and improve provider experiences with conversational AI.

Acting fast and reducing complexity

With IBM Planning Analytics, Finnish energy giant Vapo Oy built an entire sales and planning environment based on ever-changing needs.

Reducing time spent on research by 75%

Woodside Energy, one of Australia’s largest oil and gas companies, scales the knowledge of its senior experts with IBM Watson Discovery.

Generating sales insights automatically

With IBM Cognos® Analytics, fashion giant Ecco Ireland is able to generate sales reports automatically – rather than in days – to act on insights quickly.

Enhancing risk and controls management

HypoVereinsbank, a member of UniCredit, is using IBM OpenPages to automate reporting processes and simplify tracking for over 3,000 internal controls.

Stop payment fraud in real time

STET, the French payment switch, processes 24 billion transactions per year. Using IBM Safer Payments, they’re also saving USD 115 million.

Products overview

Make more accurate predictions, detect fraud, scale expertise, and supercharge your enterprise search with IBM Watson.

IBM Watson AIOps

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IBM Watson AIOps

Focus on innovation, not outages. Drive new efficiency in your operations to resolve problems quickly in dynamic, data-intensive environments.

IBM Watson Assistant

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IBM Watson Assistant

Build, train, and deploy conversational interactions into any application, device, or channel – on any cloud.

IBM Planning Analytics

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IBM Planning Analytics powered by TM1

Automate planning, budgeting, forecasting, and analysis. Integrate financial and operational plans across your organization to produce more accurate forecasts.

IBM Watson Discovery

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IBM Watson Discovery

Extract specific answers and trends quickly from documents and websites using AI-powered search and text analytics.

IBM Cognos Analytics

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IBM Cognos Analytics

Visualize, analyze, and share actionable insights about your data with anyone in your organization on an AI-powered business intelligence platform.

IBM OpenPages with Watson

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IBM OpenPages with Watson

Redefine how you manage governance risk and compliance GRC with AI and advanced analytics.

Engage an expert

Schedule a one-on-one consultation with experts who have worked with thousands of clients to build winning data, analytics and AI strategies.