Support Assistance 101 | QRadar Support policy information and help

QRadar Support is a global team. View our regions and product specific support information.

How to open or manage cases

How to open a case in the support portal.

Duty Managers and support case escalations

Getting urgent help, escalations, and duty managers.

Getting logs

How to get logs for your QRadar Support case.

Contact information

How to change your contact information, so support can contact you.

Adding team members

How to add team members to your cases.

About QRadar Support

Supported products, unsupported products and functionality, response goals, support hours and languages.

Support Policies to define what is In-Scope and Out-of-Scope when raising a case with Support.

General information about logs, online meetings, case handoffs, and common information.

Common issues users have with cases from permissions to updating your user information.

Blue Diamond allows you to work with support using heightened security features for sensitive logs or data.

QRadar users who have severity 1 urgent cases or business impacting software issues can request a duty manager to assist with your support case.

Sites and resources recommended by the QRadar Support team.