Support - QRadar 101

QRadar Support is a global team. View our regions and product specific support information.

How to open or manage cases

How to open a case in the support portal.

Duty Managers and support case escalations

Getting urgent help, escalations, and duty managers.

Getting logs

How to get logs for your QRadar Support case.

Contact information

How to change your contact information, so support can contact you.

Adding team members

How to add team members to your cases.

About QRadar Support

Supported products, unsupported products and functionality, response goals, support hours and languages.

Special policies for performance or software upgrade cases.

General information about logs, online meetings, case handoffs, and common information.

Common issues users have with cases from permissions to updating your user information.

General information about logs, online meetings, case handoffs, and common information.

QRadar users who have severity 1 urgent cases or business impacting software issues can request a duty manager to assist with your support case.

Sites and resources recommended by the QRadar Support team.

Support Assistance