Support Assistance

QRadar Support Team resources for technical help, case policies, and other information for customer assistance.

QRadar Support Policies

Support Policies to define what is In-Scope and Out-of-Scope when raising a case with Support.

Blue Diamond Support

Blue Diamond allows you to work with support using heightened security features for sensitive logs or data.

QRadar Duty Managers

QRadar users who have severity 1 urgent cases or business impacting software issues can request a duty manager to assist with your support case.

IBM prides itself on delivering world class software support with highly skilled, customer-focused people. QRadar Support is available 24×7 for all high severity issues. For QRadar resources, technical help, guidance, and information, see our QRadar Support 101 pages.

Contact Support

Find your regional support contact

Give Feedback