Question & Answer
Question
This article informs administrators about QRadar® Support policies. QRadar Support assists administrators to investigate and correct software defects related to log source configurations, such as error messages, parsing issues, DSM performance, or troubleshooting. This document outlines out-of-scope work for log source configuration cases and the responsibilities of the QRadar administrator.
Answer
Responsibilities for Log Source configuration issues
QRadar® has an extensive list of DSMs that parse and categorize incoming events. The technical support team for QRadar can assist administrators to identify and narrow down potential configuration issues for administrators.
Support type | Description | Responsibility |
Log Source configuration and error support |
QRadar technical support can assist administrators to identify and narrow down potential Log Source configuration issues. Administrators can use QRadar® technical support to:
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QRadar technical support To open a case or report a Log Source error, contact QRadar technical support. |
Out-of-scope for QRadar Support |
The following topics are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
The following activities are considered out-of-scope for technical support:
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Document Information
Modified date:
12 May 2023
UID
ibm16427759