IBM Support

IBM QRadar Support Lifecycle

Product Lifecycle


Abstract

The Support Lifecycle for the IBM QRadar portfolio of products is outlined below. QRadar Support accepts support cases (from the web or phone) from current Subscription & Support customers, on any version that has not reached it's End of Support date as defined below in the QRadar Software table. Defect and Security Update Support is only available on the current release and its immediate predecessor (R and R-1 as defined below). Defect corrections are made available on the most current modification level for that release. For example, today support cases (from the web or phone) are accepted on V7.3.0, V7.3.1, V7.3.2, V7.3.3, V7.4.0, V7.4.1, V7.4.2 and V7.4.3; however, defect corrections are only provided on the current supported releases. This Support lifecycle of supporting R and R-1 applies to all QRadar products and its Supporting Programs.

Content

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Recent updates (change list)

  • 09 November 2021: Added notice of 7.3.x End of Support announcement
  • 24 May 2021: Added information related to the QRadar 7.4.3 software release.
  • 28 January 2021: Modified Abstract. Updated QRadar Hardware Appliance End of Support table to include changed EOS dates for appliance PIDs 5737-B26 (MTM 4412-F3F), 5737-B27 (MTM 4412-Q3B), 5737-B28 (MTM 4412-F2C), 5737-C39 (MTM 4412-Q2A), 5737-C42 (MTM 4412-Q1E), 5737-D35 (MTM 4412-F4Y). Modified note following the hardware table.
  • 14 December 2020: Added information related to the QRadar 7.4.2 software release.
  • 06 August 2020: Added information related to the QRadar 7.4.1 software release.
  • 07 July 2020: Removed temporary Lifecycle Policy Exception for software.
  • 20 April 2020: Updated QRadar Hardware Appliance End of Support table to include announced EOS dates for appliance PIDs 5737-B26, 5737-B27, 5737-B28, 5737-C39, 5737-C40, 5737-C41, 5737-C42, 5737-D35, 5737-E28, 5737-E29, 5737-F05
  • 03 April 2020: Updated "Appliance Hardware Support" section to note need for QRadar Software Node for continued use of EOL appliances.
  • 16 March 2020: Added information related to the QRadar 7.4.0 software release. Updated temporary Lifecycle Policy Exception with new information.
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The QRadar Support Lifecycle is as follows:

Appliance Hardware Support - available for 5 years from the date of original purchase.

  • End of Support (EOS) is the time after which no further Remote or On-Site hardware support is available. While not recommended, customers might continue to use the Appliance (Hardware & Software) at their own risk. To receive software support, the customer has to continue renewing subscription and support (S&S) on the necessary QRadar software parts.  Because the EOS hardware is no longer considered a QRadar appliance, customers also need to acquire the QRadar Software Node Install License that applies per instance of installed QRadar image.  For hardware support, the customer would need to contact the hardware vendor to see whether hardware support is available. It is recommended that customers be aware of their QRadar Appliance End of Support dates.


Software Support - QRadar adheres to the following support lifecycle policy:

  • Defect and Security Update Support is available on the current release and its immediate predecessor (that is, R and R-1). If a defect is reported on an earlier release, it must be confirmed to exist in R and R-1 to be logged. All defect corrections and security updates are delivered as a patch update to the most current modification level for that release. NOTE: Only fixes for critical and high severity APARs are delivered in R-1. 
  • End of Support (EOS) is the time after which no further Defect corrections or Security Updates are made available. End of Support notifications are posted here and in technical support information within 90 days of the effective date. It is recommended that customers subscribe to ' My Notifications ' to receive daily or weekly notifications of technical support information such as downloads, tips, technical notes, and publications.
  • Migration support to the most current release (R) from any previous QRadar software version is available to customers current on Subscription & Support Customers. Detailed migration instructions can be found here.


IBM Security App Exchange: Software downloaded and installed from the IBM Security App Exchange is not covered under your QRadar Software Support Agreement. Specific support-related details for software downloaded from the IBM Security App Exchange are communicated at the time of download.

QRadar tooling and integration software: QRadar tooling and integration software are provided at no charge and falls outside this QRadar Support Policy; however, support is available for the latest active version of QRadar tooling and integration software.

QRadar Software Release End of Support Dates
 
QRadar Software VRM
GA Date
End of Support
(R) 7.4.3 May 2021 Current Patched (Fixed) Release
7.4.2 Nov 2020
 (fixes delivered on 7.4.3)
7.4.1 Aug 2020
 (fixes delivered on 7.4.3)
7.4.0 Mar 2020
 (fixes delivered on 7.4.3)
 (R-1) 7.3.3  Nov 2019
Current Patched (Fixed) Release
*30 Sept 2022 EOS announced
7.3.2
Feb 2019
(fixes delivered on 7.3.3)
*30 Sept 2022 EOS announced
7.3.1
Dec 2017
(fixes delivered on 7.3.3)
*30 Sept 2022 EOS announced
7.3.0 Mar 2017
(fixes delivered on 7.3.3)
*30 Sept 2022 EOS announced
7.2.8 Sep 2016 25 September 2019
7.2.7
Jun 2016
25 September 2019
7.2.6
Dec 2015
25 September 2019
7.2.5
May 2015
25 September 2019
7.2.4
Nov 2014
25 September 2019
7.2.3
Aug 2014
25 September 2019
7.2.2
Apr 2014
25 September 2019
7.2.1
Nov 2013
25 September 2019
7.2.0
Jul 2013
25 September 2019
7.1.2
Apr 2013
24 February 2017
7.1.1
Jan 2013
24 February 2017
7.1.0
Nov 2012
24 February 2017

*NOTE: End of Support announcements for 7.3.x - September 14, 2021 announcement,   September 21, 2021 announcement

QRadar Hardware Appliance End of Support Dates*
 
Appliance Description
Appliance Machine Type / Model
Hardware EOS*
5725-I50 - IBM Security QRadar Core Appliance XX05
4379-Q05
30 September 2019
5725-I51 - IBM Security QRadar Core Appliance XX24
4379-Q24
31 July 2020
5725-I59 - IBM Security QRadar Core Appliance 21XX
4378-Q21
30 September 2019
5725-I60 - IBM Security QRadar QFlow Collector 1201
4378-QC1
30 September 2019
5725-I61 - IBM Security QRadar QFlow Collector 1202
4378-QC2
30 September 2019
5725-I62 - IBM Security QRadar QFlow Collector 1301
4378-QD1
30 September 2019
5725-I63 - IBM Security QRadar QFlow Collector 1310-SR
4378-QSR
30 September 2019
5725-I64 - IBM Security QRadar QFlow Collector 1310-LR
4378-QLR
30 September 2019
5725-J94 - IBM Security QRadar Event Collector 1501
4378-Q21
30 September 2019
5725-Q40 - IBM Security QRadar Incident Forensics Appliance XX28
4531-G1E
31 December 2021
5725-Q40 - IBM Security QRadar Packet Capture Appliance XX28
4531-G2E
31 December 2021
5725-Q59 - IBM Security QRadar Core Appliance XX05 G2
4380-Q1E
31 December 2021
5725-Q60 - IBM Security QRadar Core Appliance XX28 G2
4380-Q2E
31 December 2021
5725-Q61 - IBM Security QRadar Core Appliance 21XX G2
4380-Q1C
31 December 2021
5725-Q62 - IBM Security QRadar QFlow Collector 1201 G2
4380-Q2C
31 December 2021
5725-Q63 - IBM Security QRadar QFlow Collector 1301 G2
4380-Q4C
31 December 2021
5725-Q64 - IBM Security QRadar QFlow Collector 1310-SR G2
4380-Q5C
31 December 2021
5725-Q65 - IBM Security QRadar QFlow Collector 1310-LR G2
4380-Q6C
31 December 2021
5725-Q66 - IBM Security QRadar Event Collector 1501 G2
4380-Q2C
31 December 2021
5725-Q92 - IBM Security QRadar QFlow Collector 1202 G2
4380-Q3C
31 December 2021
5725-T23 - IBM Security QRadar Event Collector 1501 G2 FF
4380-Q2C
31 December 2021
5725-V96 - IBM QRadar Packet Capture Data Node Core App XX28
4531-G3E
31 December 2021
5725-U77 - IBM Security QRadar Packet Capture Core Appliance XX28-C 4531-G2F 31 January 2022
5725-U78 - IBM Security QRadar Incident Forensics Core Appliance XX28-C  4531-G1F 28 June 2024
5725-V80 - IBM Security QRadar Packet Capture Data Node Core Appliance XX28-C 4531-G3F 31 January 2022
5725-Z05 - IBM Security QRadar Core Appliance QFlow Collection 1202-C/1301-C 4380-Q1G 28 June 2024
5725-Z07 - IBM Security QRadar Core Appliance QFlow Collector 1310 SR-C/LR-C 4380-Q2G 28 June 2024
5737-D33 - IBM Security QRadar Network PCAP-C Appliance 4531-F2C 28 June 2024
5737-E15 - IBM QRadar Network Insights Core Appliance 1920-C 4531-F3F 28 June 2024
5737-B26 - IBM QRadar Network Insights Appliance (1920) 4412-F3F 31 December 2025
5737-B27 - IBM QRadar XX48 Appliance    4412-Q3B 31 December 2025
5737-B28 - IBM QRadar Network Packet Capture Appliance 4412-F2C 31 December 2025
5737-C39 - IBM QRadar XX29 Appliance 4412-Q2A 31 December 2025
5737-C40 - IBM QRadar Event Collector 1501 Appliance G3 4412-Q4D 30 April 2025
5737-C41 - IBM QRadar Incident Forensics G3 Appliance 4412-F1A 30 September 2025
5737-C42 - IBM QRadar XX05 G3 Appliance 4412-Q1E 31 December 2025
5737-D35 - IBM QRadar 1901 Appliance 4412-F4Y 31 December 2025
5737-E28 - IBM QRadar 1310 Qflow Collector Appliance 4412-Q8C 30 September 2025
5737-E29 - IBM QRadar 1301 Qflow Collector Appliance 4412-Q7C 30 September 2025
5737-F05 - IBM QRadar Network Insights Core Appliance 1910 4412-F5Y 30 September 2025

*The QRadar Appliance hardware end of support date is unique to each individual appliance and that date is 5 years from the date of original purchase. The EOS dates listed above for each Appliance Machine Type / Model indicate the last day after which hardware support is no longer available for that appliance model. Note, there are some QRadar appliances sold with less than the 5-year lifecycle. This table reflects the hardware end of support date for models sold with less than the 5-year lifecycle.

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Document Information

Modified date:
09 November 2021

UID

swg21991083