Important Notices
It has been identified that when QRadar Apps do not respond to a required process during a Deploy function, the Deploy can timeout.
A QRadar deploy function can fail when there is inconsistency in an index (reference_data_element_data1) from what is on the Console vs what is on a Managed Host.
It has been identified that a Deploy Full Configuration function (Admin -> Advanced drop down) can sometimes stall at the message “Preparing for deployment”.
When in the Admin tab -> Data Sources > Events view, the Deploy changes button does not function.
Troubleshooting Checklist
These articles provide common troubleshooting steps support representatives review with administrators when a Deploy Changes does not complete.
Common Questions
This section includes useful information for admins to understand how the Console deploys user changes to managed hosts:
What is the difference between Deploy Changes and Deploy Full Configuration?
How to audit which administrator completed a Deploy Changes or Full Deploy
What is the impact of Deploy Full Configuration on events, flows, and offenses?
How to monitor Deploy Changes progress.
Common Error Messages
Common error messages that administrators can encounter in the user interface or in qradar.log:
There is another deployment currently in progress, please try again later.
/opt/qradar/conf/nva.conf: Permission denied.
Deploy fails on all of the managed hosts after backup is restored.
Setup process setuptunnel.x has failed to start for n intervals.
Unable to deploy, could not retrieve undeployed change list — the request timed out.
Still Experiencing an Issue?
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