New Stories


Revolutionizing customer acquisition for financial services companies with cognitive computing

Traditional approaches to customer acquisition are failing to hit the mark, and many loan brokers and lenders are looking for a better way. acuteIQ uses cognitive computing techniques to connect commercial lenders with customers who are likely to be looking to borrow, helping them to boost conversion rates and capture new types of business.

Integra LifeSciences

Supporting rapid global growth while maintaining cost-effective compliance

To meet global compliance needs, Integra LifeSciences had to archive historical data while rolling out a global ERP system and retiring redundant ERP systems from acquisitions. With IBM InfoSphere® Optim™ Archive, Integra can now manage data efficiently and support ongoing compliance.

Arthritis Research UK

Launching a cognitive virtual assistant to provide personalised support

Working with the IBM® Watson® Assistant service on the IBM Cloud™ platform, Arthritis Research UK created an online virtual assistant designed to answer queries about a diverse range of self-management topics, including exercise and medication.

ATB Financial

Enabling responsive, delightful customer services with cloud content management from Box

Whether they visit in-branch or online, today’s retail banking customers expect a fast, personalized and opti-channel service. To nurture long-term customer relationships, ATB Financial is replacing time-consuming paper-based processes with streamlined digital workflows—paving the way to seamless, personalized customer experiences.

STA Travel

Helping analytics take off across a global business by moving to the cloud

STA Travel’s clients aren’t the only ones embarking on new journeys. The world’s largest student and youth travel agency is exploring fresh ways of bringing analytics to its global business with IBM® Planning Analytics on Cloud—unlocking trusted, real-time insights that power smarter decisions and better business performance.

US health insurance company

Keeps the business in glowing health with next-generation analytics

When the unexpected happens, we turn to insurance companies to provide a safety net. To help its teams make the best decisions to support its customers, one major US insurer decided to upgrade its analytics environment with IBM® Cognos® Analytics—unlocking new self-service capabilities that help business users find answers for themselves.

Western Union

Moving money effectively with highly available file transfer for billion-dollar transaction volumes

Processing an average of 31 transactions per second in 2015, even a few minutes of unplanned downtime has a significant impact on Western Union's business. By implementing IBM® Global High Availability Mailbox, Western Union will reduce its recovery time objective from hours to minutes, ensuring that critical files are always transferred on time.

Dubai Islamic Bank Pakistan

Delivering stellar service that customers can bank on

Visiting the bank only to find that the system is down and your transaction cannot be completed is a universally frustrating customer experience. To prevent this, Dubai Islamic Bank Pakistan Limited (DIBPL) boosted performance by moving the Oracle Database for its core banking system to powerful IBM® Power Systems™ and IBM FlashSystem® storage.

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