Question & Answer
Responsibilities for Non-QRadar product issues
QRadar® customers interact with multiple IBM® tools to acquire support. It is normal where they face issues with those tools like accessing the Support portal or Fix Central.
|Non-QRadar product issues and support
QRadar Support works on QRadar issues and might not have the ability to resolve product issues for non-QRadar products or permission issues on IBM websites. The QRadar Support team works on a model of “break and fix” for QRadar products and might need to direct customers to other IBM support teams.
QRadar® Support can assist with error messages or confirm QRadar software issues. For example, QRadar Support can:
|QRadar technical support
To open a case or report Non-QRadar administrative issue, contact QRadar technical support.
|Out-of-scope for QRadar Support
The following topics are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
Note: For information about IBM Support sites, see Support Site Availability.
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16 June 2021