Passport Advantage Online provides secure sign in access to Site-specific Passport Advantage information and applications.

New to PAO? Take a tour

Tour Passport Advantage Online (03:05)

Passport Advantage Online (PAO) is your organization’s private domain within IBM. Authorized users can sign in to download software, request media, set notification preferences, purchase new licenses, renew IBM Software Subscription and Support, manage entitlements, generate and view reports and manage account access, roles and privileges.

If you are an authorized Passport Advantage Online (PAO) user, sign in now to:

  • Download software and request media
  • Purchase new licenses and renew Software Subscription & Support and Term licenses
  • View and download order, migration and download history reports
  • View Proof of Entitlement (PoE) certificates
  • View entitlement inventory and allocations
  • Log, track and change deployed product entitlements
  • Manage contacts, user roles and access privileges

Learn how to request access to Passport Advantage Online (01:57)

If you do not have access to your PAO Site, request access now

Step-by-step instructions

Step 1

Go to Passport Advantage Online for Customers click sign in and enter your IBMid and password. If you don’t have an IBMid, click 'Create an IBMid' and fill in the required fields and submit.
You will be notified when your IBM ID and PW are activated

Step 2

Return to Passport Advantage Online for Customers and sign in to complete your PAO access request.

  • Complete a 'Self-nomination' form
    Think of the Self-nomination form as an application for access. It will be forwarded to your Site Primary (or Secondary) Contact who will accept or deny your request based in large part upon the information you provide.
  • Enter the Site number you wish to access
    If you do not know your Site number, reach out to your Sales organization for a copy of a recent Proof-of-Entitlement (PoE), invoice or sales order. All these documents should include your PAO Site number.
  • Provide a Business Justification explaining why you need PAO Site access.
    For example:
    “I need to purchase software”
    “I need to renew S&S”
    “I need to download software”
    “I need to generate reports or view proof of entitlements”

Your business justification helps your Site Primary Contact assign you the right role(s) and grant you the application privileges you need.

For more on PAO roles, applications and use privileges take a look at Key Contacts

Step 3


Your request for access will be forwarded to your PAO Primary Contact (sometimes referred to as your Site admin) for approval.

You will be notified when your request has been approved.

Need assistance? Contact your local eCustomer Care team