Question & Answer
Question
This article informs administrators about QRadar® Support policies and out-of-scope work for installations, reinstalls, or rebuilding appliances and the responsibilities of the QRadar administrator.
Answer
Responsibilities for appliance installations or rebuild issues
QRadar® installs refer to the installation of the operating system (OS) and QRadar software on a server, as a Console or a Managed Host. Rebuild scenarios can occur on existing appliances that encounter severe problems that cannot be recovered from, without the need of rebuilding the server.
Support type | Description | Responsibility |
Installation and appliance rebuild support policy |
QRadar® Support can assist with error messages, discuss issues with administrators, or confirm processes for software installations and appliance rebuilds. For example, QRadar Support can:
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QRadar technical support To open a case or report an error regarding an installation or an appliance rebuild, contact QRadar technical support. |
Out-of-scope for QRadar Support |
The following topics are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
Resources:
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Document Information
Modified date:
21 June 2021
UID
ibm16428207