Question & Answer
Responsibilities for appliance installations or rebuild issues
QRadar® installs refer to the installation of the operating system (OS) and QRadar software on a server, as a Console or a Managed Host. Rebuild scenarios can occur on existing appliances that encounter severe problems that cannot be recovered from, without the need of rebuilding the server.
|Installation and appliance rebuild support policy
QRadar® Support can assist with error messages, discuss issues with administrators, or confirm processes for software installations and appliance rebuilds. For example, QRadar Support can:
|QRadar technical support
To open a case or report an error regarding an installation or an appliance rebuild, contact QRadar technical support.
|Out-of-scope for QRadar Support
The following topics are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
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21 June 2021