Question & Answer
Question
QRadar customers who have business-impacting software issues or Severity 1 urgent technical support cases can escalate their case. The Client Case Escalation feature offers users a streamlined process for notifying IBM that they need extra attention and connects them more quickly with resources that can assist. QRadar customers also have the ability to contact an on call Duty manager to escalate their case.
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Modified date:
19 April 2023
UID
swg22017009