Question & Answer
Responsibilities for data redundancy issues
Data redundancy, also known as disaster recovery is the implementation of a continuity of service solution when significant negative events occur. QRadar® provides a supported disaster recovery solution through the QRadar Data Synchronization application. QRadar Support does not troubleshoot custom disaster recovery solutions that do not use the QRadar Data Synchronization app.
|Disaster Recovery and support
QRadar® Support can assist with error messages or confirm product functionality when documented by IBM. QRadar Support can:
|QRadar technical support
To open a case or report an error, contact QRadar technical support.
|Out-of-scope for QRadar Support
The following topics are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
Was this topic helpful?
29 June 2021