Question & Answer
Question
This article informs administrators about QRadar® Support policies. Administrators who require data redundancy can receive support for cases where appliance data is managed by the IBM Data Synchronization app. This document outlines out-of-scope work for data redundancy (disaster recovery) cases and the responsibilities of the QRadar administrator.
Answer
Responsibilities for data redundancy issues
Data redundancy, also known as disaster recovery is the implementation of a continuity of service solution when significant negative events occur. QRadar® provides a supported disaster recovery solution through the QRadar Data Synchronization application. QRadar Support does not troubleshoot custom disaster recovery solutions that do not use the QRadar Data Synchronization app.
Support type | Description | Responsibility |
Disaster Recovery and support |
QRadar® Support can assist with error messages or confirm product functionality when documented by IBM. QRadar Support can:
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QRadar technical support To open a case or report an error, contact QRadar technical support. |
Out-of-scope for QRadar Support |
The following topics are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
Resources:
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Document Information
Modified date:
29 June 2021
UID
ibm16428219