Question & Answer
Responsibilities for configuration advice and best practices
Best practices and custom configurations not documented for QRadar are not a function of the QRadar Support team. The role of QRadar Support is to validate functional issues, review errors, and fix or report product issues to development teams.
|Configuration advice, best practices, and support
QRadar® Support can assist with error messages or confirm product functionality when documented by IBM. QRadar Support can:
|QRadar technical support
To open a case or report an error, contact QRadar technical support.
|Out-of-scope for QRadar Support
The following activities are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
Resources for administrators:
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26 July 2022