Question & Answer
Responsibilities for Compliance issues
Compliance in Information Technology ensures that administrators follow strict laws and guidelines in regard to the information collected and stored within a network system. While you use IBM® QRadar® as a tool to protect the confidentiality, integrity, and availability of critical business assets, confidential information might be gathered along the way. Each customer has to be aware of the information they gather and be aware of local and international laws that govern the use of that information.
|Compliance issues and support||
QRadar® Support can assist with error messages or confirm product functionality for data obfuscation, retention issues, or IBM content packs. For example, QRadar Support can:
|QRadar technical support
To open a case or report a compliance issue, contact QRadar technical support.
|Out-of-scope for QRadar Support||The following activities are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
For more information, see the governing compliance bodies to review the specifications:
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29 June 2021