Question & Answer
Question
This article informs administrators about QRadar® Support policies. This document outlines out-of-scope work for compliance cases and the responsibilities of the QRadar administrator.
Answer
Responsibilities for Compliance issues
Compliance in Information Technology ensures that administrators follow strict laws and guidelines in regard to the information collected and stored within a network system. While you use IBM® QRadar® as a tool to protect the confidentiality, integrity, and availability of critical business assets, confidential information might be gathered along the way. Each customer has to be aware of the information they gather and be aware of local and international laws that govern the use of that information.
Support type | Description | Responsibility |
Compliance issues and support |
QRadar® Support can assist with error messages or confirm product functionality for data obfuscation, retention issues, or IBM content packs. For example, QRadar Support can:
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QRadar technical support To open a case or report a compliance issue, contact QRadar technical support. |
Out-of-scope for QRadar Support | The following activities are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
For more information, see the governing compliance bodies to review the specifications:
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[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
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Document Information
Modified date:
29 June 2021
UID
ibm16427795