Question & Answer
Question
QRadar Support can assist administrators with network issues to confirm that appliances can communicate across the network and receive data as expected. This document outlines supported troubleshooting and out-of-scope work where network issues are due to external infrastructure, which must be resolved by the QRadar administrator.
Answer
Responsibilities for external networking infrastructures issues
QRadar® as a product interacts with various infrastructures like:
- Virtual or physical machines: Various QRadar® components are installed on these machines and interact together to create a complete SIEM solution.
- Networks: QRadar® components heavily rely on the underlying network to receive data and distribute configuration information.
- Storage devices: Data, configuration, and backups are all stored on various storage devices.
Support type | Description | Responsibility |
External networking infrastructures support |
QRadar® Support can assist with error messages or confirm network functionality or interfaces are collecting data on QRadar appliances. For example, QRadar Support can:
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QRadar® technical support To open a case or report an external networking infrastructures error, contact QRadar technical support. |
Out-of-scope for QRadar Support |
The following topics are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
Resources:
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Document Information
Modified date:
25 June 2021
UID
ibm16428223