Question & Answer
Responsibilities for custom email notifications issues
QRadar® has a flexible template of parameters that administrators can use to create a custom email notification template. Due to the configurable nature of the notification templates, support can investigate errors and software issues where rule responses do not generate alerts.
|Custom email notifications, errors, and support||
QRadar® technical support teams can assist administrators with issues implementing the updated configuration file. Administrators can open cases with QRadar® technical support to:
|QRadar technical support
To open a case or an error for custom email notifications, contact QRadar technical support.
|Out-of-scope for QRadar Support||Administrators are responsible for their custom email notifications. The following activities are considered out-of-scope for technical support cases:
For more information, see the following IBM Documentation:
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16 June 2021